Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Constance Curry

Parma

Summary

Customer-focused professional with a history of resolving conflicts and addressing concerns to boost satisfaction levels. Solid background in customer relations and effective communication strategies. Accomplished Team Lead with strong leadership and planning capabilities, consistently delivering quality results under pressure. Proven success in developing and managing teams through targeted training and proactive issue resolution.

Overview

22
22
years of professional experience

Work History

Customer Care Representative

CareSource
Cleveland
07.2024 - Current
  • Address customer inquiries and resolved issues efficiently through proactive measures.
  • Utilize conflict mediation skills to de-escalate challenging situations effectively.
  • Assist customers in exploring website features for optimal information retrieval.
  • Employ root cause analysis techniques to identify and mitigate recurring concerns.
  • Record all customer interactions, feedback, and transactions meticulously.
  • Execute follow-up communications to promote customer satisfaction and loyalty.
  • Deliver prompt, knowledgeable responses to routine questions and complaints.
  • Ensure provision of accurate and valid information to all customers.

Night Auditor

Buffalo Lodging
Beachwood
02.2019 - Current
  • Handle guest inquiries effectively, resolving issues, or escalating them to management as needed.
  • Ensure compliance by confirming personal and payment information according to industry standards.
  • Facilitate check-in by issuing room keys, and instructing guests on proper usage.
  • Identify maintenance concerns and report them for immediate resolution by relevant teams.
  • Develop extensive knowledge of local amenities to assist guests with recommendations.
  • Manage reservation systems across various platforms, confirming details for guests promptly.

Team Lead II

KeyBank National Association
Cleveland
07.2003 - 08.2024
  • Trained and mentored employees with skill deficiencies, enhancing overall team competency.
  • Cultivated professional relationships with staff to expedite issue resolution.
  • Adapted strategies quickly in response to changing conditions.
  • Identified and implemented process improvements for optimal service quality.
  • Enhanced productivity by advocating for operational best practices across the team.
  • Addressed support questions promptly, contributing to call center efficiency.
  • Led monthly meetings to communicate important company updates to the team.
  • Monitored performance metrics to drive staff development and customer satisfaction.

Education

Associate of Applied Science - Business Management

Miami Jacobs School of Business
Independence, OH
12.2016

Skills

  • Financial transactions handling
  • Administrative oversight
  • Client needs evaluation
  • Dispute resolution strategies
  • Effective time management
  • Communication skills, written and verbal
  • Call center strategy development
  • Quality management

References

References available upon request.

Timeline

Customer Care Representative

CareSource
07.2024 - Current

Night Auditor

Buffalo Lodging
02.2019 - Current

Team Lead II

KeyBank National Association
07.2003 - 08.2024

Associate of Applied Science - Business Management

Miami Jacobs School of Business

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