
Detail-oriented Human Resources Specialist with a proven track record in coordinating training programs and supporting voter registration efforts. Known for professionalism, task prioritization, and fostering a respectful environment to enhance operational efficiency.
Coordinated training and meetings for Human Capital Office (HCO) Community. Set-up meetings with customers to discuss required support and the specific settings for SABA set-up. Determine and advise on best practices after gathering detail information.
Served as a back-up to ITM coordinator for my assigned team. Assisted customers, business unit POCs-Point of contacts and team members when ITM challenges were encountered. Resolved issues after research and elevated other issues out of scope of experience to the ITM coordinators. Utilized ITM to create Instructor ID's, recorded classes as complete and updated Level II data for SWAT-Service Wide Analyst Training.
Periodically acted as manager in permanent managers absence, available to assist with unexpected issues.
Certified IRS Facilitator
Certified IRS Proctor