Summary
Overview
Work History
Education
Skills
Timeline
Generic

CONSTANCE DALEY

Clifton Heights,PA

Summary

Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Handle all types of customer service requirements in stressful environments with excellent analytical, schedule management and document preparation skills. Effectively handle needs of all customers each day by delivering fast, knowledgeable support. Good relationship-building skills, team-oriented nature to multitask. Performance-oriented customer service, bringing 20-year background in customer service marked by sales and administrative excellence. Well-organized leader with excellent project management skills. Effectively cultivate connections to enhance customer satisfaction and long-term loyalty. Goal-oriented Sales Service Representative equipped with strong customer relations and inventory management skills. Flexes with changing demands and unique customers' needs to deliver customized solutions and maximize company profit.

Overview

12
12
years of professional experience

Work History

Customer Service, Accounts Receivable, Collections

Just Painting
08.2018 - 05.2022
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated to collect balance in full.
  • Processed payments and applied to customer balances.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Handled upset clients with care and empathy


Customer Service Specialist

Beckett Medical & Respiratory
01.2010 - 04.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Education

High School Diploma -

Nether Providence High School
Wallingford, PA
06.1985

Skills

  • Financial Calculation and Analysis
  • Word Processing
  • Customer Follow-Up
  • Collection Calls
  • Accounting Procedures
  • Departmental Collaboration
  • Accounts receivable and payable processing
  • Customer Service
  • Insurance verification
  • Transaction Coding (ICD-9, 10)
  • Bill Payment and Recordkeeping

Timeline

Customer Service, Accounts Receivable, Collections

Just Painting
08.2018 - 05.2022

Customer Service Specialist

Beckett Medical & Respiratory
01.2010 - 04.2017

High School Diploma -

Nether Providence High School

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CONSTANCE DALEY