Constance Davis
Albany,GA
Summary
Results-oriented writing professional with experience preparing concise and accurate technical documents. Expert at delivering high-quality work within tight deadlines. Talented individual collaborates with cross-functional teams for accuracy and clarity of technical content.
Overview
15
15
years of professional experience
Work History
Technical Writer and Editor
Lumbee Tribe Enterprises
01.2023 - Current
- Enhanced user experience by simplifying complex technical concepts into easy-to-understand documentation.
- Increased product adoption by creating clear and concise user guides, manuals, and online help resources.
- Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.
- Improved customer satisfaction with well-structured troubleshooting guides addressing common issues.
- Maintained consistency across company documents by adhering to established style guidelines and templates.
- Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
- Collaborated with writers to improve content structure and clarity, resulting in increased reader engagement.
- Managed multiple projects simultaneously, ensuring timely delivery of high-quality editorial work.
Compliance Specialist
Microf
06.2017 - 01.2023
- Enhanced company compliance by developing and implementing comprehensive policies and procedures.
- Streamlined regulatory processes for improved efficiency and reduced errors, leading to better overall compliance.
- Conducted thorough risk assessments to identify potential areas of non-compliance and recommended corrective actions.
- Maintained strong relationships with regulators, promoting open communication and fostering a culture of transparency.
- Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
- Provided expert guidance to colleagues on matters related to regulatory compliance, solidifying company-wide understanding of requirements.
- Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
- Collaborated with other departments to integrate compliance considerations into daily business operations seamlessly.
Personal Banker
Renasant Bank
04.2013 - 06.2017
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Expanded customer base by consistently meeting referral goals through networking events and community outreach initiatives.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Teller
Bank Of America
08.2008 - 03.2012
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Education
High School Diploma -
Westover High School
Albany, GA05.2006
Skills
- Proficient with Microsoft Word, Excel, Teams, PowerPoint, and Outlook
- Instruction Writing
- Effective Writing
- Editing and Proofreading
- Technical Writing
- Cash Handling and Management
- Banking Document Preparation
- Teller Support
- Customer Relationship Management
Timeline
Technical Writer and Editor
Lumbee Tribe Enterprises
01.2023 - Current
Compliance Specialist
Microf
06.2017 - 01.2023
Personal Banker
Renasant Bank
04.2013 - 06.2017
Teller
Bank Of America
08.2008 - 03.2012
High School Diploma -
Westover High School
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