Summary
Overview
Work History
Education
Skills
Sales Driver
Professional Accomplishments
Timeline
Generic

Constance Delves

Brooklyn,New York

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

16
16
years of professional experience

Work History

Store Manager

Sephora USA
05.2021 - Current
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Assistant Store Manager

Primark
11.2018 - 05.2021
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Store Manager

TJ Maxx
01.2012 - 01.2018
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.

Flagship Sr Operations Manager

Banana Republic
01.2008 - 01.2011
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

Education

Associates (ABM) - Business Management -

Medgar Evers College
Brooklyn, NY
01.2021

Skills

  • Business Development
  • Microsoft Office Suite
  • Payroll and People Management
  • Inventory Planning Management
  • Associate/Team Development
  • Oracle
  • Effective Communicator
  • Problem-Solving
  • Multitasking and Organization
  • Inventory Management
  • Recruitment and hiring
  • Team Building and Leadership

Sales Driver

  • Primark- Areas of responsibility increased 120% to budget (New Store Opening) FY 2018
  • TJ Maxx- Areas of responsibility increased 21.2% and a $2 million dollar increase FY 2016 versus FY 2015
  • Banana Republic- Men's FY 2011 increased 4% and Women's increased 2.2% to plan

Professional Accomplishments

  • Primark- Organized the back of house for efficiency and productivity, to drive sales, and trained all back of house and floor associates on all back of house functions
  • TJ Maxx- Developed and implemented a back of house efficiency system for areas of responsibility to drive sales
  • Banana Republic- Organized the back of house for efficiency per loss prevention standards and profit and loss performance
  • Primark- Merchandised and rebalanced the 3rd floor to increase and drive sales
  • TJ Maxx- Driving Profitable Sales District Champion

Timeline

Store Manager

Sephora USA
05.2021 - Current

Assistant Store Manager

Primark
11.2018 - 05.2021

Store Manager

TJ Maxx
01.2012 - 01.2018

Flagship Sr Operations Manager

Banana Republic
01.2008 - 01.2011

Associates (ABM) - Business Management -

Medgar Evers College

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Constance Delves