Constance DuMond
Medical Receptionist patient care coordinator
Clayton,NC
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Summary
Enthusiastic Receptionist motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Patient Coordinator
Dr Luis F. Villar
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Worked with patients to schedule tests and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Informed patients and caregivers on clearance procedures to maintain patient health and facilitate recovery goals.
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Lead Generator
Patriot Blinds
05.2023 - 11.2023
- Developed and maintained lasting customer relationships through quick turnaround and strong communication skills.
- Met or exceeded monthly sales goals by using dynamic interpersonal and tried and true persuasion skills.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Developed extensive knowledge of products and services to better assist customers.
- Set up appointments with interested customers according to schedule availability.
- Provided information about available products and services, membership details, and purchase advantages.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Educated customers on product and service benefits, explaining features and answering questions.
- Utilized sales techniques to build customer interest and close sales.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
Receptionist
H&r Block
02.2023 - 04.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
Nurse Staffer
Total Private Home Health
12.2022 - 01.2023
- Collaborated with interdisciplinary healthcare personnel to meet patients' personal, physical, psychological and cognitive needs.
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Developed and implemented onboarding and orientation programs for new employees.
- Collaborated with managers to identify and address employee relations issues.
Education
Surgical Technology - Surgical Tools Sanitation
Due to covid I was not able to finish my degree i did finalize the sanitation of medical equipment section. And worked at Wellington a regional Medical Center when i injured my back and had to leave I was unable to lift the heavy trays and tools for recovery.
Skills
- Medical Terminology
- Program Oversight
- Cosmetic Surgery
- Patient Consultations
- Interdepartmental Collaboration
- Electronic Records Management
- Prescriptions Management
- Patient Registration
- Verbal and Written Communication
- Time Management
- Customer Service
- Strategic Networking
- Insurance Practices
- Patient Care and Education
- Patient Rapport
- Patient Examination
- Professional Bedside Manner
- Payment Arrangements and Negotiation
- Insurance Form Processing
- Multi-Line Telephone Systems
- Medical Instrument Sterilization
- EMR Systems
- Multitasking Abilities
- Appointment Confirmation
- Patient Records Management
- Critical Thinking Skills
- HIPAA Regulations
- Interpreting Physician Orders
Certification
- Licensed life health & Annuities - florida
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Lead Generator - Patriot Blinds
05.2023 - 11.2023
Receptionist - H&r Block
02.2023 - 04.2023
Nurse Staffer - Total Private Home Health
12.2022 - 01.2023
Patient Coordinator - Dr Luis F. Villar
Sheridan Technical College - Surgical Technology , Surgical Tools Sanitation
- Licensed life health & Annuities - florida
Similar Profiles
Isabella Rivera GonzálezIsabella Rivera González
Shadowing at Dr. Pablo Mojica, Dr. Eric Adler, Dr. Rafael Bouet, Dr. Luis Santos-ReyesShadowing at Dr. Pablo Mojica, Dr. Eric Adler, Dr. Rafael Bouet, Dr. Luis Santos-Reyes
Athens Xamantha RamosAthens Xamantha Ramos
Caregiver Attendant at Dr. Luis O. BrennerCaregiver Attendant at Dr. Luis O. Brenner
Ismael AvalosIsmael Avalos
Medical Assistant at Dr. Luis SanchezMedical Assistant at Dr. Luis Sanchez