Constance Ebanks
Jacksonville,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
UF Health Jacksonville
01.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Exhibited high energy and professionalism when dealing with clients and staff.
Revenue Collector Senior
City of Jacksonville
07.2018 - 01.2024
- Prepare and issue motor vehicle registration, tags, and titles; driver’s, animal, hunting and fishing licenses; state identification cards and related documents
- Receives and process payments for taxes, fees, bills, and other payments
- Prepare and issue receipts
- Guide clerks in resolving work-related problems and trains new hires in the proper procedures
- Prepare daily cash receipts records and bank deposits
- Open and close office.
Customer Service Representative
Allstate
02.2018 - 06.2018
- Responded to client calls in a timely manner
- Assisted claims department with clients concerns about their claims
- Researched and answered questions about clients claims and policy
- Rerouted calls to escalation department.
Team Lead
Bluetique (Goodwill)
08.2016 - 08.2017
- Assisted customer with merchandise and answered all product-related questions
- Generated daily and weekly stats reports
- Designed merchandising displays to attract customers and promote sales
- Opened and closed store.
Merchandiser
American Greetings
02.2015 - 07.2016
- Maintained the greeting card department in retail locations
- Organized orders and merchandise as needed
- Set up and maintained seasonal and special displays
- Participated in revisions and new installations as directed.
Store Support Associate
Toys R Us
11.2010 - 10.2012
- Recommended, selected and helped locate or obtain merchandise based on customer needs and desires
- Described merchandise and explained use, operation, and care of merchandise to customers
- Computed sales prices, totaled purchases and received and processed cash and credit payments
- Answered and transferred calls to the appropriate departments.
Cashier/Sales Associate
Century 21 Department Store
10.2008 - 09.2009
- Provided courteous attention and service to the needs of a diverse clientele
- Handled transactions professionally and expeditiously
- Maintained and replenished stock
- Informed management of needs.
Manager
Jamba Juice
06.2006 - 01.2007
Education
Master of Social Work in Child and Family Welfare -
Long Island University
Bachelor of Business Administration in Business Management -
Monroe College
01.2005
Skills
- MS Office
- Customer Service
- Problem-solving abilities
- Active Listening
- Data Entry
- Customer Relations
Timeline
Customer Service Representative
UF Health Jacksonville
01.2024 - Current
Revenue Collector Senior
City of Jacksonville
07.2018 - 01.2024
Customer Service Representative
Allstate
02.2018 - 06.2018
Team Lead
Bluetique (Goodwill)
08.2016 - 08.2017
Merchandiser
American Greetings
02.2015 - 07.2016
Store Support Associate
Toys R Us
11.2010 - 10.2012
Cashier/Sales Associate
Century 21 Department Store
10.2008 - 09.2009
Manager
Jamba Juice
06.2006 - 01.2007
Master of Social Work in Child and Family Welfare -
Long Island University
Bachelor of Business Administration in Business Management -
Monroe College
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