Constance Fontaine
Chief Operating Officer
Saint Augustine,FL
Summary
Results-driven Operations Manager with 15 years of experience leading innovation in the workforce resulting in financial and operational excellence across multiple settings. Seeing an opportunity to continue to evolve in leadership while supporting the objectives of any future employer. Authorized to work in the US for any employer
Overview
15
15
years of professional experience
1
1
Certification
Work History
Chief Operations Officer
Amtech Global Capital
Saint Augustine, FL
04.2022 - Current
- Deliver strategic and practical advice for security operations at client locations.
- Made decisions abroad and positive impact on security management operations.
- Met customer service standards and expectations consistently by effectively communicating and actively listening.
- Spearheaded design and implementation of security access control systems for various clients.
- Interviewed, supervised, and motivated several staff members to achieve optimal productivity.
Director of Operations
Peace Of Mind (POM) Vault
Saint Augustine, FL
01.2022 - 03.2022
- Oversaw day-to-day production activities in accordance with business objectives.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Managed procurement, inventory, and warehouse operations.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Kept up-to-date with industry trends and identify areas of opportunity to drive improvements.
- Reported issues to higher management with great detail.
Director of Operations
Seaview Orthopaedic and Medical Associates
Ocean Township, NJ
07.2018 - 08.2021
- Oversee Operations Support Manager including, but not limited to Transcription, Facility
- Maintenance, Appointment Scheduling, Med Records (outsource liaison MRSI), and credentialing
- Supervise and direct activities of Med-Line, Nurse Practitioner, Atlantic Medical Associates,
- Work with Chief Compliance Officer as Deputy Compliance Officer
- Develop and monitor each department’s respective annual budgets
- Other responsibilities or related functions as required by Chief Operating Officer or Managing Partner
- Staff and Physician Recruitment for practice, clinical and administrative positions.
- Increased production by establishing goals, overseeing performances, and monitoring staff.
- Served instrumental role in organizational transformation and implementation and participated in 2 successful large-scale corporate restructurings
Center Manager
U.S Healthworks a Concentra company
Rahway, NJ
07.2016 - 10.2018
- Provide daily supervision of all aspects of center activity
- Manage specific administrative functions related to operations
- Serve as liaison with clients
- Provide leadership to staff to ensure smooth day-to-day operations
- Moved center from 164th place to number 42 in rankings in overall centers
- Turned around US Healthworks failing center that was 150k deficit to turning profit within 18 months
- Controlled financial overspending by reducing purchases by implementing purchasing system within US Healthworks facility.
Assistant Practice Administrator
Seaview Orthopaedic & Medical Associates
Ocean Township , NJ
12.2006 - 07.2016
- Responsible for day-to-day operations for five medical offices, coordinating with four supervisors, eight managers, and 190 total staff members
- Serve on point to assess and resolve customer service issues
- Manage and monitor safety programs at each site to ensure OSHA compliance
- Advertise for, recruit, interview, and hire new staff members; coordinate pre-employment testing
- Monitor scheduling and address coverage issues
- Compile payroll and reporting
- Administer Strata phone system
- Key Contributions:
- Recently named Seaview Orthopaedic & Medical Associates, Compliance Officer, created and implemented HIPAA training company-wide, migrated all physicians to encrypted USB Keys
- Stepped into the role created and defined to leverage exceptional record of administration, customer service, accounting, and operations leadership and support
- Devised and implemented new quarterly reporting system linked to data for annual merit reviews, enhancing the quality of feedback to employees; created a scorecard used to conduct quarterly performance reports
- Championed and administer a recycling program spanning all three sites, reducing environmental footprint while reducing costs in key areas.
Education
Bachelor's - Business
Upsula College
Word Processing Coursework - Business Coursework
Cittone Business School
Business Education
Union County College
Skills
- Logistics Policies and Procedures
- EMR Systems (10 years)
- Facilities Management (5 years)
- Management Experience (10 years)
- Budget Management
- Personnel Training and Development
- Scheduling and Coordinating
Certification
- Certified FacilityManagement Professional, Company Name - Timeframe
Timeline
Chief Operations Officer
Amtech Global Capital
04.2022 - Current
Director of Operations
Peace Of Mind (POM) Vault
01.2022 - 03.2022
Director of Operations
Seaview Orthopaedic and Medical Associates
07.2018 - 08.2021
Center Manager
U.S Healthworks a Concentra company
07.2016 - 10.2018
Assistant Practice Administrator
Seaview Orthopaedic & Medical Associates
12.2006 - 07.2016
Bachelor's - Business
Upsula College
Word Processing Coursework - Business Coursework
Cittone Business School
Business Education
Union County College
- Certified FacilityManagement Professional, Company Name - Timeframe
Similar Profiles
Kristy L. DunnKristy L. Dunn
Chief Executive Officer at Amtech Global Capital LLCChief Executive Officer at Amtech Global Capital LLC
Kristy DunnKristy Dunn
Chief Executive Officer at Amtech Global Capital, Inc.Chief Executive Officer at Amtech Global Capital, Inc.
Stephanie SoaresStephanie Soares
Sales Support at AmtechSales Support at Amtech