Proven track record in enhancing customer satisfaction and retention at Foundever, leveraging skills in complaint handling and empathy display. Achieved target performance metrics through efficient caseload management and maintaining high levels of accuracy in data entry. Demonstrates patience and expertise in call center environments, significantly improving client relationships and operational compliance. Service-oriented Customer Support Representative with [Number]+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Patience Maintenance
Call center experience
Complaint Handling
Empathy Display
Organized
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