Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Constance Foster

20000 Mitchell Pl 100
Denver,Colorado

Summary

Proven track record in enhancing customer satisfaction and retention at Foundever, leveraging skills in complaint handling and empathy display. Achieved target performance metrics through efficient caseload management and maintaining high levels of accuracy in data entry. Demonstrates patience and expertise in call center environments, significantly improving client relationships and operational compliance. Service-oriented Customer Support Representative with [Number]+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.

Overview

18
18
years of professional experience

Work History

Customer Service Support Agent

Foundever
09.2015 - 08.2024
  • Registered customer for Uconnect service in Ram, Dodge, Chrysler and Jeep vehicles. Establish and assist with payments. Troubleshooting Uconnet 4g t-mobile adapter on vehicles.
  • Improved client retention rates by providing attentive support and timely follow-up on inquiries.
  • Noted all communication with customer
  • Maintain customer feedback.

Intake Specialist

CareCore National
07.2013 - 04.2014
  • Offered compassionate and attentive guidance to patients during crisis situations.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into required systems.
  • Completed intake assessment forms and filed clients' charts.
  • Answered phone calls and provided new clients with required paperwork to initiate service.

Customer Service Representative

Time Warner Cable
04.2011 - 07.2013
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Child Support Specialist

Youngwilliams
07.2010 - 05.2011
  • Facilitated the exchange of information between parents, attorneys, and courts to expedite the resolution of cases.
  • Improved data accuracy by conducting thorough audits of client files and updating information as necessary.
  • Enhanced child support case management by diligently maintaining accurate records and documentation.

Associate Claims Adjuster

USAA
08.2006 - 02.2010
  • Evaluate and negotiate auto/property claims within a settlement authorzation
  • Maintained accurate records, diligently updating claim files and ensuring proper documentation for future reference.
  • Achieved target performance metrics by prioritizing tasks effectively and managing caseloads efficiently.
  • Ensured compliance with state regulations, staying up-to-date on industry changes and adapting processes accordingly.

Education

No Degree - Business Management

University of Phoenix
Los Angeles, CA
05.2001 -

Associate of Arts - Liberal Studies

Los Angeles Mission College
Sylmar, CA
05.2001 -

Skills

Patience Maintenance

Call center experience

Complaint Handling

Empathy Display

Organized

Affiliations

Toastmasters

Timeline

Customer Service Support Agent

Foundever
09.2015 - 08.2024

Intake Specialist

CareCore National
07.2013 - 04.2014

Customer Service Representative

Time Warner Cable
04.2011 - 07.2013

Child Support Specialist

Youngwilliams
07.2010 - 05.2011

Associate Claims Adjuster

USAA
08.2006 - 02.2010

No Degree - Business Management

University of Phoenix
05.2001 -

Associate of Arts - Liberal Studies

Los Angeles Mission College
05.2001 -
Constance Foster20000 Mitchell Pl 100