Constance Green
Palatine,IL
Summary
Seasoned Manager well-versed in collections procedures, payment plans and regulatory compliance. Financially literate and sympathetic manager of corporate-hired collections and debt acquisition operations with tact in customer persuasion and empathy. Supportive and emotionally aware team member, providing guidance to employees throughout stressful and confrontational interactions with public.
Overview
27
27
years of professional experience
Work History
Assistant Collection Manager
G.C Services
08.2006 - 06.2023
- Managed 30 incoming calls per days from staff .Negotiated payment arrangements with customers to maximize recoveries while maintaining goodwill.
- Prepared detailed reports on collection activities and progress toward targets for senior management review.
- Conducted thorough customer account reviews, identifying potential problem areas and recommending corrective actions.
- Enhanced staff performance through ongoing coaching, motivation, and constructive feedback sessions.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Enhanced team productivity by establishing clear performance goals and providing regular feedback.
Debt Collector
Stanley Weinberg & Associates
02.2006 - 08.2006
- Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
- Developed rapport with debtors by demonstrating understanding of their situations while clearly outlining available solutions for resolving debts owed.
- Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management and clients.
- Managed approximately 35 incoming calls , emails and faxes per day from Customers.
Department Manager
Risk Management Alternatives
09.1996 - 08.2005
- Responsible for Government related receivable Illinois Department of Human Services & Illinois Department of Public Aid child support collections
- Responsible for medical related receivable University of Chicago hospital, Children's Memorial & University Medical associates of SC
- Led a team of professionals to consistently achieve or exceed performance targets.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Education
High School Diploma -
Independence High School
Charlotte, NCSkills
- Customer Relationship Management
- Goal-Oriented Approach
- Effective Communication
- Teamwork and Collaboration
- Empathy and Understanding
- Performance Monitoring
- Professionalism and Ethics
- Skip Tracing Techniques
- Attention to Detail
- Performance Improvement
- Policy Enforcement
- Staff Training
Timeline
Assistant Collection Manager
G.C Services
08.2006 - 06.2023
Debt Collector
Stanley Weinberg & Associates
02.2006 - 08.2006
Department Manager
Risk Management Alternatives
09.1996 - 08.2005
High School Diploma -
Independence High School
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