Overview
Work History
Education
Skills
Certification
Volunteer work
CERTIFICATES, LICENSES, REGISTRATIONS
Timeline
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Constance Harris

West Hartford,CT

Overview

7
7
years of professional experience
1
1
Certification

Work History

Business Banking Associate Relationship Manager

M&T Bank
01.2024 - Current
  • As an RSMP Business Banking Associate, Relationship Manager at M&T Bank, I bring a wealth of experience from my previous role as a Branch Manager and promoted.
  • Assisting in the development and execution of business banking strategies to meet client needs and achieve financial targets
  • Building and maintaining strong relationships with business banking clients, leveraging insights gained from my previous experience as a Branch Manager
  • Analyzing financial statements and credit reports to assess client creditworthiness, drawing on my background in branch management to provide comprehensive financial solutions
  • Working closely with the Senior Relationship Manager to identify opportunities for cross-selling business banking products and services, drawing on my understanding of branch operations and customer needs.
  • Participating in client meetings and business development activities, leveraging my experience as a Branch Manager to provide exceptional service and support the growth of the business banking portfolio
    Collaborating with internal partners such as underwriters, Merchant Services, Treasury Management and operations teams, utilizing my previous leadership experience to drive team success
  • Maintaining accurate and up-to-date client records and documentation, ensuring compliance with internal policies and procedures, and drawing on my previous managerial experience to uphold operational standards.
  • Staying informed about industry trends, market conditions, and regulatory changes, utilizing my background in as a branch management to provide valuable insights and expertise.
  • Managed assigned loan portfolio for retention, growth and credit.
  • Processed commercial loan applications and monitored progress from start to finish.

VP, Branch Manager

M&T Bank
09.2021 - 01.2024
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
  • Facilitates branch meetings and implements other measures of accountability to ensure branch is meeting/exceeding sales/profitability goals.
  • Motivates and empowers employees by fostering environment of growth, reward, and recognition.
  • Drives results and promotes environment that delivers superior customer service through consistent coaching and monitoring of employee performance and development.
  • Manages and influences branch profitability with particular emphasis on developing relationships and expanding sales culture and process.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Manages branch currency levels.
  • Assist tellers with more complex task, approves exception transactions, backs up tellers, and performs tellers' duties as needed.
  • Meet with prospect business customers to assess needs and propose customized solutions.
  • Promoted to the RMSP Business Banking Associate Relationship Manager

VP, Branch Manager

KeyBank
01.2018 - 09.2021
  • Develop and promote customer relations and Bank services and products; open accounts, cross-sell products and services, and make referrals when appropriate.
  • Hire, develop coaching plans, progressive discipline, performance reviews, promotions.
  • Provide direction and coaching to branch team concerning pro-active customer engagement and customer relationship building activities.
  • 5+ years’ demonstrated experience in branch management, leading and coaching branch sales environment
  • Proven record of sound decision making balancing risk and customer needs and business goals.
  • Assigned branch management activities within assigned functional area of responsibility are in compliance with bank policy, and State and Federal Regulations.
  • Business knowledge and network by partnering with experts in small business, lending and investments.
  • Prospect small business and commercial customers as well as develop centers of influence (COIs) within market area and build relationships for customer acquisition and deposit growth.
  • Experience in prospecting and deepening relationships with new and existing customers and calling on businesses in branch market.
  • Prepare and review formal performance evaluations and provide individual performance objectives.
  • Maintain service levels, product awareness and referral activity generated by branch team.
  • Ensure activities within assigned functional area of responsibility are in compliance with Bank policy, and State and Federal regulations.
  • Assign, schedule and perform training as necessary to develop personnel; review, reward, discipline, and set goals for staff which support corporate goals and objectives.
  • Registered Nationwide Mortgage Licensing System and Registry (NMLS)
  • Ensure high level of customer service by branch staff.
  • Experienced compliance and risk management.
  • Knowledge of Bank policies and procedures, State and Federal laws and regulations.
  • Worked with clients to provide competitive commercial banking solutions and retail financing services.

Mortgage Loan Officer

Citizens Bank
03.2017 - 01.2018
  • Coordinated with realtors on marketing and financing of properties.
  • Assessed and evaluated customer's financial needs.
  • Coordinated all aspects of mortgage application process.
  • Marketed and promoted financial mortgage products to branch teams.
  • Meet deadlines for closings on mortgage loan applications.
  • Managed over 25 customer calls per day increased sales by 10%.
  • Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Created strategies to develop and expand existing customer sales, which resulted in 25% increase in annual sales.

Mortgage Banking Officer

Webster Bank
08.2016 - 03.2017
  • Coordinated with realtors on marketing and financing of properties.
  • Assessed and evaluated customer's financial needs.
  • Coordinated all aspects of mortgage application process.
  • Marketed and promoted financial mortgage products to branch teams.
  • Meet deadlines for closings on mortgage loan applications.
  • Managed outbound calling 20 to 30 customer calls per day increasing sales by 10 -20%.

Education

High School Diploma -

Montville High School
Uncasville, 06382, CT

Skills

  • Client Satisfaction
  • Sales Leader
  • Operations
  • nCino
  • ERM
  • Consumer Lending
  • Commercial Lending
  • Auditing
  • Consumer and Business Product and Service Knowledge
  • New Business Generation

Certification

  • November 2013 New London Adult Education Principles & Practices Real Estate - 60 hour fulfill educational requirements towards State of Connecticut mandated exams
  • Jan 2015 State - 20 hours Pre-Licensure The SAFE Act state-licensed Mortgage Licensing Act of 2008 (SAFE Act)
  • September 2015 - 8 hours The SAFE Act annual continued education.

Volunteer work

  • 2023 Connecticut PGA Foundation Charity
  • 2023 WLN Hartford - Kick Off Event
  • 2023 Walk to Cure Arthritis Connecticut
  • 2023 Summer Sponsorship Support - Rocky Hill Parks & Recreation- Summer Concert
  • 2023 Boys and Girl Club of Hartford
  • 2022-2-23 Celebrating West Hartford
  • 2022 Newington 11th Annual Lemonade Golf Tournament
  • 2018-2019 KeyBank Neighbors Make the Difference Day.
  • 2018 - 2020 The Greater Newington Charitable Society. Volunteering fund raiser events. Including recent, Indian Summer Barbecue Bash. NET proceeds benefit at-risk youth and military veterans in crisis, specifically Fisher House Connecticut and The Autism Center's the Hospital for Special Care
  • 2018 - University of Connecticut table events key@work.
  • 2017 - Connecticut coalition to end homelessness. Paddington bear-raiser drives to help local families remain housed
  • 2015 - 2016 The Big Red Run. This event is in memory of Cory “Big Red” Milton who was killed instantly in a car accident nearly six years ago at the young age of 19. All proceeds go to help local kids play in sports to keep Cory's memory alive

CERTIFICATES, LICENSES, REGISTRATIONS

Notary Public, and Signature Guarantee.
Register with the Nationwide mortgage Licensing System and Registry (NMLS) 118926

Timeline

Business Banking Associate Relationship Manager

M&T Bank
01.2024 - Current

VP, Branch Manager

M&T Bank
09.2021 - 01.2024

VP, Branch Manager

KeyBank
01.2018 - 09.2021

Mortgage Loan Officer

Citizens Bank
03.2017 - 01.2018

Mortgage Banking Officer

Webster Bank
08.2016 - 03.2017

High School Diploma -

Montville High School

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Constance Harris