Constance Holmes
Tulsa,OK
Summary
Experienced administrative professional with expertise in internal operations and support tasks. Strong communication, collaboration, and problem-solving skills demonstrated through effective team coordination and office management. History of enhancing workplace productivity and morale through efficient scheduling and customer service. Proven ability to streamline processes and improve overall office efficiency.
Overview
18
18
years of professional experience
Work History
Staff Assist
American Airlines
Tulsa, OK
03.2021 - Current
- Tracked inventory levels and placed orders when needed for office supplies.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Handled confidential information with discretion, adhering to privacy policies.
- Coordinated travel arrangements and accommodations for staff business trips.
- Assisted in the maintenance of office equipment and inventory supplies, placing orders as necessary.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Greeted and assisted guests with visitor badges and escorted visitors to offices or meeting rooms.
- Organized and serviced meetings by producing agendas and taking minutes.
- Handled incoming calls and directed callers to appropriate department or employee.
- Adhered to organizational policies and procedures at all times.
- Organized filing systems and maintained confidential files in accordance with company policies.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Maintained inventory of office supplies and placed orders when necessary.
- Provided administrative support to staff members, including scheduling meetings and managing calendars.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Assisted in the onboarding process of new employees by preparing workstations and materials.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
Customer Service Manager
CRJ Aviation ( Allegiant Airlines)
Tulsa, Ok
08.2019 - 01.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Implemented quality control measures to uphold company standards.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Conducted training and offered staff development opportunities to decrease process lags.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Assigned work and monitored performance of project personnel.
- Led team engagement to assist cross-functional departments and achieve goals.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Recruited and trained new employees to meet job requirements.
Customer Service Associate
DGS - Delta Global Services
Tulsa, OK
11.2018 - 08.2019
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Printed itineraries and tickets for passengers each day.
- Maintained cleanliness of work station by disposing trash properly and restocking supplies as needed.
- Followed company policies and procedures related to customer service operations at all times.
- Provided clients with assistance in preparing required travel documents and forms.
- Responsible for ensuring all payment transactions are processed correctly before issuing tickets.
- Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
- Greeted passengers and provided information about departure and arrival times.
- Performed check-in procedures for both domestic and international flights.
- Ensured all boarding passes were printed accurately prior to flight departure time.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
- Checked luggage for proper weight distribution according to aircraft specifications.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Advised passengers of any changes or delays in their scheduled flights.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Coordinated with ground crew personnel on arrival and departure procedures for each flight.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Processed refunds, exchanges, and upgrades when necessary.
- Operated equipment and machinery according to safety guidelines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized various software and tools to streamline processes and optimize performance.
Traveling Instuctor
Komputer Kidz
Tulsa, OK
02.2007 - 07.2009
- Assessed student progress through tests and quizzes in order to evaluate understanding of course material.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Kept classroom neat and orderly to reduce safety impediments.
- Encouraged students' critical thinking skills by facilitating classroom discussions.
- Promoted good behaviors by using positive reinforcement methods.
- Engaged with children on individual basis to build positive, trusting relationships.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Attended team meetings with other educators in order to share best practices or discuss any issues related to childcare services.
- Fostered positive relationships with children, encouraging trust and emotional security.
- Maintained accurate records of student attendance, assessments and progress reports.
- Provided a safe and stimulating learning environment for young children.
Skills
- Inventory management
- Event planning
- Travel coordination
- Expense reporting
- Confidential information handling
- Meeting organization
- Customer service
- Effective communication
- Office management
- Employee onboarding
- Time management
- Materials restocking
- Visitor reception
- Leadership qualities
- Customer relations skills
- Strong teamwork
- Administrative support
- Problem-solving aptitude
- Professionalism
- Vendor management
- Adaptability and flexibility
Timeline
Staff Assist
American Airlines
03.2021 - Current
Customer Service Manager
CRJ Aviation ( Allegiant Airlines)
08.2019 - 01.2021
Customer Service Associate
DGS - Delta Global Services
11.2018 - 08.2019
Traveling Instuctor
Komputer Kidz
02.2007 - 07.2009
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