Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Constance Hoover

Tavares,FL

Summary

Having worked in the Emergency Communications field since October of 2000, having different job duties and titles over the years. I am a committed employee with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Emergency Dispatcher Trainer

Greater Orlando Aviation Authority
08.2021 - Current
  • Train new hires on police, fire, medical, airport operations, train maintenance consoles and panels, alarms, etc. Responsible for Daily Observation reports and the documentation during the training and probational period. Administer tests when applicable. Assist training administrator with scheduling, coordinating, and instructing in‐service training classes, refresher and remedial classes and seminars for Communications Center employees. Assist training administrator in maintaining training manuals, and materials current, assist in revising training materials, and curriculum as needed. May occasionally perform supervisory responsibilities in absence of supervisor. In addition to Job Description for Dispatcher.

Emergency Dispatcher

Greater Orlando Aviation Authority
04.2019 - Current
  • Dispatch Police, Fire, Medical and Airport Operations response personnel to emergency and non‐ emergency situations including aircraft emergencies. * Operate 800 MHz CRT Public Safety Communications System, Airport paging system, and other complex computerized safety and security systems. * Serve as Public Safety Answering Point ﴾PSAP﴿ and answer all 9‐1‐1 calls originating on airport property, including TDD equipment. * Operate Florida and National Crime Information ﴾FCIC/NCIC﴿ computer systems and relay information to Criminal Justice personnel when appropriate. * Perform other duties as assigned.

Emergency Dispatcher

City Of Apopka, FL
12.2012 - 03.2019
  • Perform specialized work in areas of emergency communications 911 call center. * Employees assigned to this classification receive and respond to emergency and non‐emergency calls for Police, Fire/Rescue, EMS for multiple agencies including City of Apopka Police & Fire, City of Maitland, City of Ocoee, City of Eatonvlle. * Knowledge of operating procedures for handling emergency and non‐ emergency calls. * Knowledge of FCIC/NCIC procedures and regulation governing same. * Knowledge of computer aided dispatch system operations. * May dispatch other equipment and personnel in response to emergency situations.

Emergency Dispatcher

Rural Metro Ambulance Service
11.2011 - 12.2012
  • Receive telephone calls requesting medical assistance and/or transportation from residences, public service agencies, and/or medical facilities, dispatch medical unit﴾s﴿ to the scene in response for assistance; operate radio communication equipment to monitor field operations of EMS units and personnel, and perform other related tasks and duties as assigned by appropriate authority.

Emergency Dispatcher

Sumter County Sheriff Department
02.2009 - 11.2011
  • 9‐1‐1 Dispatcher‐ Receive and record all 9‐1‐1 emergency and non‐emergency phone requests for law enforcement, fire, and rescue services in unincorporated Sumter County. * Dispatch law enforcement assignments and other official messages via the law enforcement radios and teletype respectively. * Properly fulfill requests from law enforcement, fire, and rescue service personnel regarding support services such as mutual aid, fire apparatus, wreckers, and so forth. * Transmit and receive all official messages through the operation of FCIC/NCIC teletype equipment. * Able to maintain strict confidentiality and able to multitask in extreme situations.

Real Estate Appraiser

Cheryl Barnes Appraisals
10.2004 - 03.2009
  • Estimate property value by providing appraisals and consultations; researching and analyzing property information; reconciling various indicators; preparing an appraisal report. * Determine and valuation method by selecting approach and techniques for valuing property, cost, direct sales comparison, and income capitalization. * Research and analyze property information by collecting, verifying, and analyzing data regarding inventory of competitive properties, sales, listings, vacancies, and offerings

Records Officer/ Dispatcher

City Of Bushnell Police Department
10.2000 - 10.2004
  • Answer telephone, and handle walk in complaints. * Prepare, fill, and distribute criminal reports and vehicle accident reports as required. * File and retrieve all reports and other information from records and warehouse file. * Schedule and coordinate office department meetings. * Type letters, reports, or other correspondence as required. * Process traffic citations, DUI paperwork, and civil infractions. * Prepare and submit yearly reports to Florida Department of Law Enforcement. * Write, prepare, and submit yearly grant programs for the department. * Process and release public information requests for local criminal history checks, reports, and records. * Receive and maintain petty cash fund account. * Prepare and coordinate annual kids‐cops day for city summer camp program. non‐emergency phone requests for law enforcement, fire, and rescue services in unincorporated Sumter County. * Dispatch law enforcement assignments and other official messages via the law enforcement radios and teletype respectively. * Properly fulfill requests from law enforcement, fire, and rescue service personnel regarding support services such as mutual aid, fire apparatus, wreckers, and so forth. * Transmit and receive all official messages through the operation of FCIC/NCIC teletype equipment. * Able to maintain strict confidentiality and able to multitask in extreme situations.

Bank Teller, Head Teller, Customer Service Leader

Community National Bank
02.2000 - 10.2000
  • Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions. Informing customers about bank products and services. Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete. Maintaining and balancing cash drawers and reconciling discrepancies. Packaging cash and rolling coins to be stored in drawers or the bank vault. Keeping a clean, organized work area and a professional appearance. Handling currency, transactions, and confidential information in a responsible manner. Using software to track bank information and generate reports. Following all bank financial and security regulations and procedures.

Department Manager/Personnel Manager

Walmart
06.1994 - 10.2000
  • Department Manager
  • Recruiting, interviewing and orienting new staff members, scheduling, budgets. Monitoring and evaluating staff performance. Managing a departmental budget and forecasting budgetary requirements. Setting strategic long and short‐term departmental goals and evaluating outcomes. Motivating and inspiring staff and facilitating personal growth. Ensuring high levels of productivity are maintained. Ensuring the highest levels of quality are met. Communicating job expectations to staff. Conducting training and seminars for continued skills improvement. Fostering a productive working environment. Ensuring adherence to company regulations.
  • Personnel Manager
  • Develop and implement HR strategies and initiatives aligned with our overall business strategy. Bridge management and employee relations by addressing demands, grievances or other issues Manage our recruitment and selection process Support our current and future business needs through the development, engagement, motivation and preservation of human capital Develop and monitor overall HR strategies, systems, tactics and procedures across the organization Oversee and manage a performance appraisal system that drives high performance Maintain our employee pay plan and benefits program Assess training needs to apply and monitor training programs Payroll and Scheduling for company.

Education

High School Diploma -

South Sumter High School
Bushnell, FL
05.1991

Skills

  • Typing ﴾40 ‐ 60 CWPM﴿

  • Microsoft Office

  • Word

  • PowerPoint

  • Excel

  • English Language

  • Computer aided design CAD software

Certification

Florida Certified Training Officer

FCIC/ NCIC Certification

EMD

CPR

Public Safety Telecommunicator


Additional Information

Additional Self Initiated training courses Date :

Critical Thinking and Problem Solving January 2024

Leadership Behaviors Holding You Back November 2023

Mistakes to Avoid when Resolving Conflicts October 2023

Advice for Leaders During a Crisis October 2023

Making the Case for Critical Thinking October 2023

Dealing with Tears and Emotions October 2023

The Science of Receiving Feedback October 2023

The Leader's Role in Promoting Psychological Safety October 2023

Why being respectful to your coworkers is good for Business October 2023

Ethical Leadership October 2023

Empathy as a Leader October 2023

Listening to Lead October 2023

Communicating through Disagreement October 2023

5 Tips to improve your critical thinking October 2023

Evaluating Arguments October 2023

Leadership Skills of the Future October 2023

Being Decisive October 2023

Why Difficult Conversations Matter October 2023

Stay Calm Under Pressure as a Manager October 2023

How to Make Conflict Manageable September 2023

Managing Difficult People September 2023


Working out of Class Date :

Worked as Supervisor on multiple occasions, due to staff shortage or assisting in covering vacations of other Supervisors.


in Progress :

Airport Communications Center Operations ACE Certification Date :

Currently studying for Airport Communications Center Operations ACE Certification, hoping to obtain this certification within the year.

Timeline

Emergency Dispatcher Trainer

Greater Orlando Aviation Authority
08.2021 - Current

Emergency Dispatcher

Greater Orlando Aviation Authority
04.2019 - Current

Emergency Dispatcher

City Of Apopka, FL
12.2012 - 03.2019

Emergency Dispatcher

Rural Metro Ambulance Service
11.2011 - 12.2012

Emergency Dispatcher

Sumter County Sheriff Department
02.2009 - 11.2011

Real Estate Appraiser

Cheryl Barnes Appraisals
10.2004 - 03.2009

Records Officer/ Dispatcher

City Of Bushnell Police Department
10.2000 - 10.2004

Bank Teller, Head Teller, Customer Service Leader

Community National Bank
02.2000 - 10.2000

Department Manager/Personnel Manager

Walmart
06.1994 - 10.2000

High School Diploma -

South Sumter High School

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Constance Hoover