Constance Hoover

Supervise employees within the communications department, monitor work, oversee quality and quantity of work performed. Help ensure and enforce established policy and procedure and standards. Advise management of areas of concern and recommend solutions. Conduct monthly compliance evaluations, as well as annual performance evaluations. Perform all duties of Emergency Communications Dispatcher. Conduct basic and refresher trainer for Emergency Communications Dispatcher as needed. Maintain numerous emergency notifications lists, procedures, and instructions. Review and approve Daily Observations Reports. Maintain adherence to FDLE mandates regarding destruction and distribution of confidential materials. Inspect and maintain checklists of equipment. Review, report and transcribe previously recorded audio to determine the sequence of events. Backup and restore several computer systems. Maintain records system for police and fire related activities.

Train new hires on police, fire, medical, and airport operations, train maintenance consoles and panels, alarms, etc. Responsible for Daily Observation reports and

documentation during the training and probational period. Administer tests when applicable. Assist training administrator with scheduling, coordinating, and

instructing in‐service training classes, refresher and remedial classes, and seminars for Communications Center employees. Assist training administrator in

maintaining training manuals, and materials current, and revise training materials, and curriculum as needed. May occasionally perform supervisory responsibilities in the absence of a supervisor. In addition to the Job Description for Dispatcher.

Dispatch Police, Fire, Medical, and Airport Operations response personnel to emergency and non-emergency situations, including aircraft emergencies. * Operate 800 MHz CRT Public Safety Communications System, Airport paging system, and other complex computerized safety and security systems. * Serve as Public Safety Answering Point ﴾PSAP﴿ and answer all 9-1-1 calls originating on airport property, including TDD equipment. * Operate Florida and National Crime Information ﴾FCIC/NCIC﴿ computer systems and relay information to Criminal Justice personnel when appropriate. * Perform other duties as assigned.

Perform specialized work in areas of emergency communications at the 911 call center. * Employees assigned to this classification receive and respond to emergency and non-emergency calls for Police, Fire/Rescue, and EMS for multiple agencies including the City of Apopka Police & Fire, the City of Maitland, the City of Ocoee, the City of Eatonville. * Knowledge of operating procedures for handling emergency and non-emergency calls. * Knowledge of FCIC/NCIC procedures and regulations governing same. * Knowledge of computer-aided dispatch system operations. * May dispatch other equipment and personnel in response to emergencies.

Receive telephone calls requesting medical assistance and/or transportation from residences, public service agencies, and/or medical facilities, dispatch medical unit﴾s﴿ to the scene in response for assistance; operate radio communication equipment to monitor field operations of EMS units and personnel and perform other related tasks and duties as assigned by appropriate authority.

Emergency Dispatcher Sheriff Department - Bushnell, FL 9-1-1 Dispatcher- Receive and record all 9-1-1 emergency and non-emergency phone requests for law enforcement, fire, and rescue services in unincorporated Sumter County. * Dispatch law enforcement assignments and other official messages via the law enforcement radios and teletype, respectively. * Properly fulfill requests from law enforcement, fire, and rescue service personnel regarding support services such as mutual aid, fire apparatus, wreckers, and so forth. * Transmit and receive all official messages through the operation of FCIC/NCIC teletype equipment. * Able to maintain strict confidentiality and able to multitask in extreme situations.

Estimate property value by providing appraisals and consultations; researching and analyzing property information; reconciling various indicators; and preparing an appraisal report. * Determine and valuation method by selecting approaches and techniques for valuing property, cost, direct sales comparison, and income capitalization. * Research and analyze property information by collecting, verifying, and analyzing data regarding inventory of competitive properties, sales, listings, vacancies, and offerings

Answer telephone, and handle walk in complaints. * Prepare, fill, and distribute criminal reports and vehicle accident reports as required. * File and retrieve all reports and other information from records and warehouse file. * Schedule and coordinate office department meetings. * Type letters, reports, or other correspondence as required. * Process traffic citations, DUI paperwork, and civil infractions. * Prepare and submit yearly reports to Florida Department of Law Enforcement. * Write, prepare, and submit yearly grant programs for the department. * Process and release public information requests for local criminal history checks, reports, and records. * Receive and maintain petty cash fund account. * Prepare and coordinate the annual kids-cops day for the city summer camp program. non-emergency phone requests for law enforcement, fire, and rescue services in unincorporated Sumter County. * Dispatch law enforcement assignments and other official messages via the law enforcement radios and teletype, respectively. * Properly fulfill requests from law enforcement, fire, and rescue service personnel regarding support services such as mutual aid, fire apparatus, wreckers, and so forth. * Transmit and receive all official messages through the operation of FCIC/NCIC teletype equipment. * Able to maintain strict confidentiality and able to multitask in extreme situations.

Bank Teller, Head Teller, Customer Service Leader, Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions. Informing customers about bank products and services. Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete. Maintaining and balancing cash drawers and reconciling discrepancies. Packaging cash and rolling coins to be stored in drawers or the bank vault. Keeping a clean, organized work area and a professional appearance. Handling currency, transactions, and confidential information in a responsible manner. Using software to track bank information and generate reports. Following all bank financial and security regulations and procedures.

Department Manager-Recruiting, interviewing, and orienting new staff members, scheduling, and budgets. Monitoring and evaluating staff performance. Managing a departmental budget and forecasting budgetary requirements. Setting strategic long and short-term departmental goals and evaluating outcomes. Motivating and inspiring staff and facilitating personal growth. Ensuring high levels of productivity are maintained. Ensuring the highest levels of quality are met. Communicating job expectations to staff. Conducting training and seminars for continued skills improvement. Fostering a productive working environment. Ensuring adherence to company regulations. Personnel Manager Develop and implement HR strategies and initiatives aligned with our overall business strategy. Bridge management and employee relations by addressing demands, grievances or other issues Manage our recruitment and selection process Support our current and future business needs through the development, engagement, motivation and preservation of human capital Develop and monitor overall HR strategies, systems, tactics and procedures across the organization Oversee and manage a performance appraisal system that drives high performance Maintain our employee pay plan and benefits program Assess training needs to apply and monitor training programs Payroll and Scheduling for company.