Constance Husby
Prince Frederick,MD
Summary
Highly analytical and effective communicator with exceptional teamwork skills and a proven ability to adapt quickly to new environments. Enthusiastic about contributing to team success and further developing professional skills. Positive attitude and strong commitment to continuous learning and growth, eager to take on new challenges and make a valuable impact.
Overview
23
23
years of professional experience
Work History
Medical Assistant
Calvert Health Systems
03.2023 - Current
- Patient Care & Preparation: Prepare patients for exams by recording vital signs, medical histories, and updating patient charts in Medi Tech.
- Diagnostic Testing: Perform electrocardiograms (EKGs) and assist with diagnostic procedures as needed by healthcare providers.
- Medication Administration: Administer medications and vaccines as prescribed by healthcare professionals, ensuring proper dosage and documentation.
- Medical Billing & Coding: Handle billing, coding (ICD-10), and invoicing for medical services while ensuring patient confidentiality in compliance with HIPAA regulations.
- Provider Assistance: Assist doctors during patient examinations and minor surgical procedures, ensuring all equipment is sterilized and properly prepared.
- Administrative Support: Manage appointment scheduling, patient records, and medical supplies inventory to ensure seamless office operations.
Office Assistant
Calvert Health Systems
07.2022 - 03.2023
- Managed patient appointments, phone calls, and handled all communications for a six-provider primary care office.
- Updated and maintained patient records in NextGen Electronic Health Record (EHR) system, ensuring accuracy and HIPAA compliance.
- Collaborated with healthcare providers and office staff to ensure efficient workflow and timely patient information updates.
- Processed time-sensitive medical documents and relayed pertinent information between providers and patients.
- Followed PHI guidelines and handled confidential patient information with the utmost discretion.
Communications Operator
Calvert Health Systems
01.2022 - 09.2022
- Provided efficient phone support, connecting patients, physicians, and hospital staff through SPOK console and Avaya phone systems.
- Coordinated and responded to emergency code operations, ensuring swift and accurate communication during critical situations.
- Collaborated with security and hospital operations to maintain a safe environment and address urgent concerns.
- Acted as a liaison between departments, facilitating clear communication to support smooth hospital operations.
- Handled multiple calls simultaneously, prioritizing urgent inquiries and maintaining a calm, professional demeanor in high-pressure situations.
Account Manager
Grace Care, LLC
01.2018 - 04.2022
- Managed and provided phone support to over 40 hospital clinics, ensuring a tailored and personalized customer experience.
- Oversaw the supply chain of durable medical equipment (DME), ensuring hospitals maintained adequate stock levels and product availability.
- Facilitated billing processes for patients in compliance with HIPAA guidelines and ICD-10 standards.
- Acted as a liaison between clinics and the company, resolving technical issues, troubleshooting product concerns, and providing education to medical professionals and patients.
- Developed strong client relationships, improving clinic satisfaction and driving repeat business through personalized service and problem-solving.
Floating Associate
Sneade’s Ace Home Center
06.2015 - 12.2017
- Provided excellent customer service by assisting customers in locating products and making informed purchasing decisions.
- Trained and mentored new cashiers on store procedures, point-of-sale systems, and customer service techniques.
- Created and maintained visually appealing merchandise displays throughout the store to enhance the customer experience and drive sales.
- Handled various roles across departments, ensuring efficient store operations and addressing customer needs in hardware, tools, and other areas.
- Utilized open-ended questions to assess and meet customer needs, contributing to increased customer loyalty and satisfaction.
Mold Making Supervisor
Aeromarine Products, Inc.
05.2008 - 03.2014
- Developed and implemented an instructional program for clients to teach the fundamentals of mold making, focusing on products such as epoxy resin, mold-making silicone, and urethane resin.
- Provided subject matter expertise to clients, ensuring successful project outcomes through personalized training and troubleshooting support.
- Designed and introduced a Prop 65 safety program for the business, ensuring compliance with California’s chemical safety regulations and improving workplace safety standards.
- Supervised daily operations, including overseeing production and quality control of mold-making materials, ensuring product consistency and high-quality standards.
- Managed customer inquiries, resolving product-related issues quickly and efficiently to maintain strong client relationships and repeat business.
- Led a team in continuous process improvements, resulting in increased production efficiency and reduced waste.
Store Manager
Sharper Image
07.2006 - 04.2007
- Managed daily store operations, including overseeing sales, inventory, and staff to ensure smooth and efficient functioning.
- Interviewed, hired, and trained staff to maintain high performance and deliver exceptional customer service.
- Monitored and analyzed sales performance, leading the team to exceed sales targets and improve overall profitability.
- Developed and implemented merchandising strategies that enhanced product visibility and increased in-store sales.
- Handled cash management, including daily reconciliation and bank deposits, ensuring accuracy and preventing discrepancies.
- Reported directly to the district manager, providing updates on sales, staffing, and store performance.
- Coordinated and executed in-store events and promotions to drive customer traffic and boost sales.
Assistant Manager
Discovery Store
10.2005 - 08.2006
- Promoted from Team Leader to Assistant Manager within four months due to excellent performance and leadership.
- Managed daily operations, including staff scheduling, inventory control, and opening/closing procedures to ensure the store ran efficiently.
- Led and facilitated store meetings, motivating team members to achieve sales goals and improve customer service.
- Assisted the Store Manager in training and developing staff, ensuring adherence to company policies and providing consistent feedback.
- Oversaw cash management, including balancing registers, preparing bank deposits, and ensuring accuracy in daily financial reporting.
- Supported merchandising efforts, ensuring product displays were visually appealing and aligned with store promotions and sales strategies.
- Handled customer inquiries and resolved issues, ensuring a positive shopping experience for every customer.
Lead Bookseller
Barnes & Noble
10.2001 - 10.2005
- Managed the daily operations of the sales floor, including opening and closing procedures, point-of-sale management, and organizing registers.
- Trained and supervised new booksellers to ensure excellent customer service, product knowledge, and store policies adherence.
- Assisted in the execution of store merchandising plans, creating engaging and visually appealing book displays to drive sales.
- Provided personalized customer service by recommending books, locating products, and resolving customer issues in a professional manner.
- Handled all aspects of store cash management, including cash register reconciliation, balancing drawers, and preparing daily bank deposits.
- Collaborated with the management team to plan promotional events and book signings, helping to increase foot traffic and sales.
- Ensured the store maintained an organized and welcoming atmosphere by leading staff in maintaining cleanliness and order throughout the store.
Education
Nursing
College of Southern Maryland
Prince Frederick, CANREMT
Miramar EMT School
San Diego, CA01.2010
San Diego Charter School
San Diego, CA01.2000
Skills
HIPAA Compliance
Reliable team player
CPR
Immunization Administration
Customer Service
Medical terminology knowledge
Computer Proficiency
EMR / EHR
Direct Patient Care
Data Entry
Computer Skills
Time Management
Timeline
Medical Assistant
Calvert Health Systems
03.2023 - Current
Office Assistant
Calvert Health Systems
07.2022 - 03.2023
Communications Operator
Calvert Health Systems
01.2022 - 09.2022
Account Manager
Grace Care, LLC
01.2018 - 04.2022
Floating Associate
Sneade’s Ace Home Center
06.2015 - 12.2017
Mold Making Supervisor
Aeromarine Products, Inc.
05.2008 - 03.2014
Store Manager
Sharper Image
07.2006 - 04.2007
Assistant Manager
Discovery Store
10.2005 - 08.2006
Lead Bookseller
Barnes & Noble
10.2001 - 10.2005
Nursing
College of Southern Maryland
NREMT
Miramar EMT School
San Diego Charter School
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