Summary
Overview
Work History
Education
Skills
Affiliations
Day Phone
Availability
Certification
Languages
Timeline
Generic

Constance Jones

Norcross,United States

Summary

Provides administrative support to Radiology staff members related to coordinating in-patient workload to walk-in patient workload, scheduling for in-patients, out-patient exams via Call Center Telephone Support. Scheduling radiation oncology appointments and radiology exams for radiology Call Center. Works collaboratively in an interdisciplinary care delivery model (i.e. physicians, nursing, social work, dietary, respiratory therapy, etc.) and performs all related duties; customer service and other duties assigned for the proper and timely treatment of patients, efficient patient flow and assures discharge appointments are scheduled.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Office Automation

Atlanta VA Hospital
Decatur, United States
06.2008 - Current
  • Provides administrative support to Radiology staff members related to coordinating in-patient workload to walk-in patient workload, scheduling for in-patients, out-patient exams via Call Center Telephone Support
  • Scheduling radiation oncology appointments and radiology exams for radiology Call Center
  • Works collaboratively in an interdisciplinary care delivery model (i.e
  • Physicians, nursing, social work, dietary, respiratory therapy, etc.) and performs all related duties; customer service and other duties assigned for the proper and timely treatment of patients, efficient patient flow and assures discharge appointments are scheduled.
  • Monitors and makes work assignments,
  • Provides input on performance,
  • Resolves daily workplace issues and maintains efficient workflow.
  • Assuring coverage of all areas of responsibility;
  • Conducting ongoing reviews to ensure quality of work;
  • Ensuring accurate and timely scheduling of appointments;
  • Providing guidance to staff members to include changes in policies and procedures; distributing and balancing workload;
  • Creating and maintaining employee work schedules;
  • Orienting and providing on-the-job training for new and current employees;
  • Ensuring all training requirements are met;
  • Organizing the work structure of his/her assigned areas
  • Acting as liaison between MSA and staff in order to resolve day to day conflicts, scheduling discharge appointments.
  • Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and or community resources.
  • Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
  • Ability to organize work, set priorities, and delegate tasks responsibilities in order to meet deadlines.
  • Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
  • Ability to provide staff development and training.
  • Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.
  • Coordination of Advanced MSA assignments and workflow found in an interdisciplinary unit.
  • Daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records
  • Determining training needs of MSA's to provide support across interdisciplinary settings
  • Assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and or community resources. Assignments at this level include, but are not limited to ensuring accurate and timely scheduling of appointments,
  • Provides guidance's to staff members, to include changes in policies and procedures; creating and maintaining employee work schedules; and acting as a liaison among Advanced MSA staff, patients and other interdisciplinary staff to resolve day-to-day conflicts.

Clerical

Nitelines USA
Duluth, United States
03.2006 - 06.2008
  • Provide excellent customer service, analytical, and organizational skills to Veterans and their family members, as well as to staff members, and associates
  • Provide administrative support to Radiology staff members.
  • Answered customer inquiries by phone and in person.
  • Organized and filed documents, both physically and electronically.
  • Assisted with scheduling meetings, conferences, interviews, and other events.
  • Maintained office supplies inventory, ordered new materials as needed.
  • Prepared reports using Microsoft Office applications including Excel, Word, and PowerPoint.
  • Provided administrative support for multiple departments within the organization.

Education

High school diploma or equivalent -

Thomas Jefferson High
06.1979

Some high school (no diploma) - Health Information Technology

Gwinnett Technical College

Skills

  • Microsoft Windows and Office
  • Subject matter expertise
  • Grammar knowledge
  • Meeting Scheduling
  • Documentation skills
  • Customer relations skills
  • Timesheet Management
  • Computer Skills

Affiliations

American Cancer Society - Team Leader for Breast Cancer Walk

PROFCY RATING-Outstanding
Native American Employment Committee-Chair
Woman's Veteran Advisory Committee- committee member

Outstanding, Chair, committee member

Day Phone

404.321.6111 ext 6405

Availability

Permanent, Detail, Full-time, Intermittent

Certification

  • Contracting Officer's Representative Certificate-11/3/2014-112/2016
  • Time Keeper

Languages

English

Speech - Advanced

Writing- Advanced

Reading- Advanced

Timeline

Office Automation

Atlanta VA Hospital
06.2008 - Current

Clerical

Nitelines USA
03.2006 - 06.2008

High school diploma or equivalent -

Thomas Jefferson High

Some high school (no diploma) - Health Information Technology

Gwinnett Technical College

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Constance Jones