Hi, I’m
CONSTANCE KNIGHT
Parrish,FL
Summary
Accomplished professional with over20 years of experience in compliance, client relations, and data analytics. Expert in problem-solving, project management, and communication with a proven ability to deliver results in high-pressure environments.
Overview
25
years of professional experience
1
Certification
Work History
MidFlorida Credit Union
Assistant Teller Manager
05.2024 - Current
Job overview
- Deliver exceptional service by efficiently processing transactions and addressing member inquiries with accuracy
- Enhance members' financial well-being through tailored product recommendations that save time and money
- Supervise the teller line, ensuring smooth operations and adherence to credit union standards
- Manage cash operations and perform daily branch balancing to maintain financial accuracy
- Maintain a professional appearance in line with credit union image standards, fostering a positive environment
- Exercise sound judgment and discretion while adhering to established policies and procedures
- Demonstrate high integrity and professionalism in all interactions with members and staff
- Master customer-facing technology, guiding members through self-service options and enrolling them as needed
- Identify and implement improvements to elevate both employee and member experiences
- Support branch operations to boost individual and team performance
- Build and lead a high-performing team by developing, coaching, and mentoring staff, while addressing feedback and concerns
- Set and track goals for team members, guiding them in action plan development to achieve objectives
- Oversee the delivery system within the service center, ensuring efficient and high-quality member service
- Perform additional duties as assigned to support branch success
Dunkin Donuts
General Manager
04.2022 - 05.2024
Job overview
- Enhanced store efficiency and profitability through strategic planning and management
- Oversaw store operations, cash flow, inventory, and labor
- Led a team of12, ensuring excellent customer service and resolving complaints
- Developed and trained staff to maintain high service standards
Allied Universal
Security Guard
12.2021 - 04.2022
Job overview
- Provided safety and security services, conducted patrols, and managed incident responses
- Maintained logs of vehicle entries and exits
Holland & Knight
Information Governance: Active Matter Management
11.2019 - 09.2020
Job overview
- Supported Active Matter Management projects, ensuring compliance with Information Governance principles
- Tracked project issues, documented progress, and communicated updates
- Assisted in creating project reports and training users on records management
CitiGroup
Senior Anti-Money Laundering Analyst
01.2017 - 10.2019
Job overview
- Oversaw department operations, provided training, and ensured compliance with global policies
- Managed project plans, data visualization, and reporting
J.P. Morgan Chase
Senior Client Services Specialist
06.2009 - 04.2016
Job overview
- Delivered world-class client service and managed client implementation projects
- Facilitated meetings between clients and stakeholders, driving project success
J.P. Morgan Chase
Senior Operations Coordinator
06.2006 - 06.2009
Job overview
- Improved performance through effective communication and data dashboard management
- Processed wire transfers and supported escalation helpdesk operations
J.P. Morgan Chase
Customer Account Manager
06.2002 - 06.2006
Job overview
- Managed client accounts, resolved inquiries, and enhanced business volume by150%
- Supported departmental projects and training
J.P. Morgan Chase
Senior Analyst
11.1999 - 06.2002
Job overview
- Analyzed customer complaints and expense trends, and coordinated marketing and media events
Education
HCCTampa, FL
AA from Business Administration
Skills
- Skill Enhancement
- Leadership Development
- Strategic Initiative Development
- Client Relations
- Effective Analysis Techniques
- Project Execution
- Clear Interpersonal Skills
- Statistical Analysis
- Service Quality Management
Awards
STAR PLAYER AWARD, CitiGroup
Certification
Certified notary
Timeline
Assistant Teller Manager
MidFlorida Credit Union
05.2024 - Current
General Manager
Dunkin Donuts
04.2022 - 05.2024
Security Guard
Allied Universal
12.2021 - 04.2022
Information Governance: Active Matter Management
Holland & Knight
11.2019 - 09.2020
Senior Anti-Money Laundering Analyst
CitiGroup
01.2017 - 10.2019
Senior Client Services Specialist
J.P. Morgan Chase
06.2009 - 04.2016
Senior Operations Coordinator
J.P. Morgan Chase
06.2006 - 06.2009
Customer Account Manager
J.P. Morgan Chase
06.2002 - 06.2006
Senior Analyst
J.P. Morgan Chase
11.1999 - 06.2002
HCC
AA from Business Administration
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