Constance Langmann
Fort Myers,FL
Summary
Proven leader in operations management and customer relations, I significantly enhanced customer satisfaction at Gaea Guides through strategic business planning and effective communication. Skilled in documentation and reporting, my approach combines a strong work ethic with dependability, ensuring compliance and driving business growth. Achievements include streamlining processes for efficiency and developing robust marketing strategies, underpinned by a commitment to staff training and development.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Owner/Operator Manager
Gaea Guides
09.2001 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- All accounting.
- Running of website.
- Hiring guides.
Health Life Insurance Agent
Self-employeed
01.1995 - 03.2005
- Organized community outreach events to educate the public about the importance of health life insurance coverage, generating leads for future business development efforts.
- Demonstrated exceptional communication skills when explaining complex policy details to clients, resulting in increased understanding of their coverage options.
- Implemented effective time management techniques that allowed for efficient handling of multiple client accounts simultaneously while maintaining high-quality service standards.
- Leveraged strong analytical skills to evaluate potential clients'' needs, recommend suitable coverage options, and tailor policy offerings accordingly.
- Stayed up-to-date with industry trends and changes in regulations, ensuring accurate advice was given to clients at all times.
- Developed targeted marketing strategies that effectively reached potential clients within specific demographics or industries.
- Increased customer retention rates by conducting regular follow-ups and offering tailored solutions to meet their evolving needs.
- Streamlined the application process for clients by assisting them with paperwork and ensuring accuracy of submitted documents.
- Developed a robust referral network by forging partnerships with local businesses and professionals within complementary industries such as financial planning or real estate.
- Negotiated favorable policy terms for clients by leveraging extensive knowledge of competing products within the market space.
- Continuously improved product knowledge through attending training sessions, seminars, and workshops related to health life insurance offerings.
- Ensured compliance with state requirements and company policies by adhering to strict ethical standards in all transactions.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated clients about health insurance coverage options, benefits and costs.
Health Life Insurance Agent
Fisher Bragg and Assoc.
03.1988 - 01.1995
- Organized community outreach events to educate the public about the importance of health life insurance coverage, generating leads for future business development efforts.
- Demonstrated exceptional communication skills when explaining complex policy details to clients, resulting in increased understanding of their coverage options.
- Implemented effective time management techniques that allowed for efficient handling of multiple client accounts simultaneously while maintaining high-quality service standards.
- Leveraged strong analytical skills to evaluate potential clients'' needs, recommend suitable coverage options, and tailor policy offerings accordingly.
- Stayed up-to-date with industry trends and changes in regulations, ensuring accurate advice was given to clients at all times.
- Developed targeted marketing strategies that effectively reached potential clients within specific demographics or industries.
- Increased customer retention rates by conducting regular follow-ups and offering tailored solutions to meet their evolving needs.
- Streamlined the application process for clients by assisting them with paperwork and ensuring accuracy of submitted documents.
- Developed a robust referral network by forging partnerships with local businesses and professionals within complementary industries such as financial planning or real estate.
- Continuously improved product knowledge through attending training sessions, seminars, and workshops related to health life insurance offerings.
- Ensured compliance with state requirements and company policies by adhering to strict ethical standards in all transactions.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated clients about health insurance coverage options, benefits and costs.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Monitored changes in health insurance laws and regulations to verify continuous compliance.
Education
No Degree - Secretarial, Accounting, General Academics
Edison Community College
Fort Myers, FLMaster Naturalist - Certified Master Naturalist
University of Florida - IFAS
Fort Myers, FLHigh School Diploma -
Roslyn High School
Roslyn Heights, NY06.1967
Skills
Operations Management
Documentation And Reporting
Hiring
Business Planning
Staff Training and Development
Marketing expertise
Strong Work Ethic
Dependable and reliable
Customer-Oriented
GPS and route planning
Customer Relations
Customer Service
Effective leader
Scheduling
Budget Control
Desktops, Laptops, and Mobile Devices
Websites
Affiliations
- Board of Directors. Calusa Group of the Sierra Club - S
- Lee County Parks and Recreation - Volunteer at Six Mile Cypress Slough 30 years-
Certification
- Certified Florida Master Naturalist. University of Florida - IFAS. June 2007
Additional Information
Very competent and intelligent. Able to handle many different skills and situations.
Languages
English
Native or Bilingual
Spanish
Limited Working
French
Limited Working
Timeline
Owner/Operator Manager
Gaea Guides
09.2001 - Current
Health Life Insurance Agent
Self-employeed
01.1995 - 03.2005
Health Life Insurance Agent
Fisher Bragg and Assoc.
03.1988 - 01.1995
No Degree - Secretarial, Accounting, General Academics
Edison Community College
Master Naturalist - Certified Master Naturalist
University of Florida - IFAS
High School Diploma -
Roslyn High School
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