Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

CONSTANCE LEDYARD

Tucson,AZ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

21
years of professional experience
1
Certification

Work History

THE MAHONEY GROUP

Client Service Associate
07.2021 - 11.2022

Job overview

  • Assisted Producers and Account Managers with quoting, placement and proposal preparation for new and renewal business.
  • Maintained system records and customer files in an up-to-date and orderly manner.
  • Followed agency Standards of Excellence and Best Practices procedures for processing and preparation of customer correspondence, certificates and internal correspondence as requested.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Ensured that activities and follow-ups were set and client file in Epic/Benefit Point was updated.
  • Researched insurance carrier web sites for plan documents and plan summaries.
  • Assisted clients and policyholders in claim resolution and set appropriate activities and follow-ups.
  • Coordinated with Producers to resolve service problems and boost client satisfaction.
  • Completed HIPAA compliance training, followed privacy and security rules.

LAMB’S GATE CHRISTIAN SCHOOL

Parent Service Organization Vice President
08.2015 - 05.2016

Job overview

  • Responsible for assisting the President in facilitating monthly meetings, planning topics and securing guest speakers when necessary.
  • Assisted committee chairs to recruit for events and oversaw events to completion.
  • Worked with other board members to identify and procure donations for the annual fundraising dinner.
  • Assisted teachers and students with various Parent Service Organization sponsored activities.

CALDWELL CONSTRUCTION, LLC

Office Manager/Accounting Manager
06.2004 - 12.2011

Job overview

  • As Office Manager for a new business, developed and implemented all procedures and processes for Human Resources, Accounting, and Payroll.
  • Assisted in marketing, business development and client retention and relations.
  • As Assistant Project Manager, worked closely with construction supervisors daily, coordinating project activities and acting as liaison between them and subcontractors.
  • Responsible for all bookkeeping including but not limited to Payroll, Accounts Receivable and Accounts Payable. Revenues more than doubled annually during my tenure at Caldwell.
  • Implemented budget and expense controls and financial policies by analyzing income and expenditures.
  • Responsible for obtaining building permits from the city and county offices, assuring all plans and paperwork were submitted, approved and in order.
  • Reduced liabilities by accurately managing tax statements, mailings, journal entries, payments and transfers.

CASTRO ENGINEERING CORP

Office Manager/Human Resources Generalist
07.2002 - 02.2004

Job overview

  • Coordinated local Human Resources functions, including new hire and branch orientation.
  • Supervised clerical support staff, facilitated clerical support training and development, and ensured quality control on clerical support documents.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Conducted weekly project scheduling meeting, which included managing the budget report for existing jobs.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Counseled managers and employees regarding company policies, procedures and workplace issues.
  • Coordinated company training and compiled training reports and communication to support compliance with corporate requirements.
  • Land Development and Governmental Agency Marketing Proposal production.
  • Supervised errand coordination, facilities maintenance and safety requests.
  • Prepared and approved branch purchase orders and office supply requests.
  • Coordinated complex travel schedules, accommodations and trip logistics for employees and executives.
  • Assisted in third party business development.

CASTRO ENGINEERING CORP

Technical Support Specialist
03.2002 - 06.2002

Job overview

  • Provided clerical support for Technical staff and Administrative Managers.
  • Processed petty cash distribution and reconciliation.
  • Coordinated travel requests and advances.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Provided backup for thefront desk when needed.

Education

UNIVERSITY oF ARIZONA

Bachelor of Arts from Communication, Business Administration
12.2000

Skills

  • Exceptional client relation skills
  • Administrative Management
  • Confidential Records Management
  • Customer Account Management
  • Policy and Procedure Modification
  • Staff Training
  • Accounts Payable and Receivable
  • Excellent oral and written communication skills
  • Microsoft Office, Windows, Outlook, Vertafore Benefit Point, Epic

Certification

  • Arizona Accident and Health or Sickness License - March 2019
  • Arizona Life License - November 2021
  • Employee Benefits Compliance Training - October 2021
  • Total CSR Certification - September 2021

Timeline

Client Service Associate

THE MAHONEY GROUP
07.2021 - 11.2022

Parent Service Organization Vice President

LAMB’S GATE CHRISTIAN SCHOOL
08.2015 - 05.2016

Office Manager/Accounting Manager

CALDWELL CONSTRUCTION, LLC
06.2004 - 12.2011

Office Manager/Human Resources Generalist

CASTRO ENGINEERING CORP
07.2002 - 02.2004

Technical Support Specialist

CASTRO ENGINEERING CORP
03.2002 - 06.2002

UNIVERSITY oF ARIZONA

Bachelor of Arts from Communication, Business Administration

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