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Hi, I’m
Constance L. Jackson-Upshaw
Higher Education Professional
Chicago,IL
"The function of education is to teach one to think intensively and to think critically. Intelligence plus character—that is the goal of true education."
— Dr. Martin Luther King Jr.
Summary
Experienced higher education professional with a strong background in undergraduate advisement, retention strategies, program planning, and proficiency in Microsoft Excel. Disciplined and empowering servant leader dedicated to developing and inspiring students to achieve their educational goals while contributing to the university's organizational success.
Overview
17
years of professional experience
2
years of post-secondary education
Work History
CHICAGO STATE UNIVERSITYChicago, Illinois
Coordinator of the Academic Success Program / Senior Academic Advisor
09.2022 - 05.2024
Job overview
- Track and monitor all undergraduate students on academic probation, schedule one-on-one meetings, and connect students with campus resources to facilitate a more positive outcome of retaining the student
- Provide academic program-specific advisement regarding course requirements, transfer articulation, and academic progress
- Assist students with course selection and sequencing; determine eligibility and satisfactory progress toward degree completion
- Communicate academic progress and findings to university administration to ensure compliance with financial aid and athletic requirements
- Facilitate high-touch advising (coaching model) which connects students with academic support services and determines an appropriate educational solution to assist students with reaching their academic goals
- Share an understanding of campus values, policies, procedures, and resources with students
- Provide leadership to new advisors in an attempt to improve university advising practices and policies
- Assist the Director of Undergraduate Advising with hosting registration sessions at the beginning and end of each semester for continuing students
- Assist Director of Undergraduate Advising with organizing and leading the New/Transfer Student Orientation registration process and onboarding of new students
- Develop rapport with campus partners to enable student success
- Provide referrals for services to appropriate campus resources, including counseling, abilities, wellness, financial aid, tutoring, etc.
- Effective use of institutional technological systems such as Banner, CAPP, Early Alert Warning System, and other web-based software
- Update and maintain student records
- Participate in selected recruitment, outreach, and retention activities as assigned
- Develop and maintain appropriate schedules and reports
- Perform degree audits and participate in commencement activities
- Have extensive knowledge of all of CSU's undergraduate programs of study to provide well-informed educational recommendations to undecided students
- Assist the Director of Undergraduate Advising in managing any escalated student issue that relates to advising
- Serve as a member of the Student Success Task Force providing insight into efforts to improve retention, persistence, and graduation rates
- Participate with other special projects/committees as assigned
CHICAGO STATE UNIVERSITYChicago, IL
Coordinator of the Academic Success Program / Academic Advising Specialist
08.2007 - 08.2021
Job overview
- Coordinator of the Academic Success Program which is an intervention for students on academic probation
- Completion of campus-wide academic plans used to track the student's progress
- Advise undergraduate students in all majors
- Participated in the selection and training of new academic advisors in the Office of Academic Support
- Assistance with university assessment/strategic planning
- Assist/coordinate special campus retention activities
- Provide academic guidance to Rise Academy and at-risk freshman students who receive academic alerts
- Participation in professional development seminars/conferences along with the collaboration of faculty and staff with other programs as needed
Education
CHICAGO STATE UNIVERSITYChicago, IL
Bachelor of Arts from Psychology
08.2004 - 05.2006
Skills
InsideTrack-Coach Training
undefinedTimeline
Coordinator of the Academic Success Program / Senior Academic Advisor
CHICAGO STATE UNIVERSITY
09.2022 - 05.2024
Coordinator of the Academic Success Program / Academic Advising Specialist
CHICAGO STATE UNIVERSITY
08.2007 - 08.2021
CHICAGO STATE UNIVERSITY
Bachelor of Arts from Psychology
08.2004 - 05.2006
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Flexible work hoursHealthcare benefitsPaid sick leavePaid time offWork-life balance401k matchStock Options / Equity / Profit SharingSoftware
Google Workspace
Zoom
Google Meet
Microsoft Teams
Moodle
Blackboard
Canvas
Banner
PeopleSoft
PeopleAdmin
Ellucian
Slate
Slack
Turnitin
Grammarly
Survey Monkey
EBSCO
Languages
English
Native or Bilingual
Interests
Avid Reader
Writer
Researcher
Affiliations
- NACADA – The Global Community for Academic Advising
- National Academic Advising Association (also NACADA)
- National Association of Student Personnel Administrators (NASPA)
- The Chronicle of Higher Education (subscriber-based affiliation)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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