Constance Lorick, Ph.D.
Columbia,SC
Summary
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
20
20
years of professional experience
1
1
Certification
Work History
OFFICE MANAGER / ADMINISTRATOR
Caring Hearts EMS
10.2022 - Current
- Responsibilities of this position include managing the daily operations of the office, answering the phone, developing and managing the company website, creating a company brochure and required documentation, developing a filing system, recruiting staff and arranging job fairs, testing employees for COVID, maintaining uniform inventory, and acquiring the necessary authorizations and documentation for transporting dialysis patients.
OWNER
Phoenix Rising
02.2015 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Recruited, hired, and trained initial personnel, establishing key internal functions and outlining the scope of positions for my business.
- Created and monitored promotional approaches to increase sales and profit levels.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Optimized team hiring, training, and performance.
- Maintained up-to-date administrative records to monitor operational conditions.
- Developed key operational initiatives to drive and maintain substantial business growth.
ACADEMIC RESEARCHER
Northcentral University
02.2016 - 09.2021
- Noted comprehensive observations, analyzed data, and justified results.
- Leveraged SPSS qualitative analysis software to identify data set correlations while performing qualitative functions to compile data, and results using statistical software.
- Published a book detailing data and results through ProQuest Publications.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Gathered and analyzed large amounts of data for project research.
- Applied good documentation practices when recording data and managing source documentation.
- Directed study approaches by recommending, developing, and executing strategies.
- Identified relevant questions and determined the best methods of collection.
- Modeled trends and prepared reports utilizing database details.
- Supplied quality control data for regulatory submissions to support corrective actions.
- Executed corrective actions when test controls were outside specified limits.
STAFFING / HUMAN RESOURCES COORDINATOR
National Healthcare, Lexington
01.2017 - 11.2017
- Oversaw and managed onboarding processes and programs to successfully integrate new, transferred, and promoted employees.
- Maintained a thorough understanding and knowledge of hiring practices, recruitment strategies, and staffing industry trends.
- Facilitated interview and hiring discussions with interviewers and hired and maintained reports and performance metrics to generate outcomes.
- Guided candidate recruitment and selection to create and drive a workforce in alignment with company diversity and inclusion goals.
- Recruited talented, diverse, and qualified candidates for employment.
- Helped set up medical, dental, and life insurance benefits to facilitate the employee onboarding process.
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
COORDINATOR
The Babcock Center
07.2014 - 12.2016
- Gathered and organized materials to support operations.
- Received and responded to client requests via letters, emails, telephone calls, and in-person interactions.
- Entered data, generated reports, and produced tracking documents.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Entered and maintained departmental records in the company database.
- Resolved employment-related disputes through proactive communication.
- Led comprehensive staff member training covering key topics.
- Interpreted management directives to define and document administrative staff processes.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Coached employees through day-to-day work and complex problems.
ACCOUNTANT / FISCAL ANALYST III (STARS SUPERVISOR)
South Carolina Employment and Workforce
01.2008 - 03.2011
- Applying principles of accounting theory to alter and maintain the SCEIS/SAP (STARS) accounting system, develop methods for recording financial transactions, and prepare reports of financial analyses.
- Supervising STARS department employees and monitoring financial transactions, balancing and reconciling accounts, verifying accounting documents, and preparing summary financial statements.
- Determine funds sources and ensure fund availability.
- Prepare management-level reports on cost allocations, revenue and expenditure comparisons, and cash flow projections.
- Supervise the assimilation of payroll information, processing payroll changes, and distributing payroll checks.
- Monitored budget execution work, including obligations incurred and actual expenditures of funds.
- Performed budget formulation work involving review and preparation of budget estimates and financial plans.
- Determined and tracked budget expenses with accuracy and transparency.
- Processed statistical files after month-end closing.
- Implemented initiatives to improve profitability and reduce costs.
- Interpreted accounting system policies, implements accounting procedures, and designs accounting forms.
EXECUTIVE ADMINISTRATIVE ASSISTANT
South Carolina Employment Security Commission
10.2007 - 01.2008
- Providing administrative support to the Deputy Executive Director.
- Scheduling appointments and maintaining the deputy's calendar.
- Managed the director's calendar and prepared meeting agenda and materials.
- Prepared and updated office records and accounts according to client and executive needs.
- Tracked completion of key deliverables to consistently meet deadlines.
- Made travel arrangements for employee trips and conferences.
- Arranged appropriate travel, visas, agendas, necessary contacts, and other information for executive travel.
- Managed external contacts and kept track of periodic communication needed for priority actions.
- Coordinated meetings and work schedules for staff teams and executives.
- Created PowerPoint presentations used for diverse business needs.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Draft both complex and routine correspondence.; Writing and producing manuals for a variety of projects, such as the Accountability Report to the Governor and the GMAP (Government Management, Accountability, and Performance) Manual.
- Computer programs used: Microsoft Word, Adobe, PowerPoint, and Visio.
- Taking minutes for the Executive Committee Board meeting.; maintained company confidence and protected business operations by keeping sensitive information confidential.
Education
Bachelor of Arts - Business Administration
Columbia College
Columbia, SC12.1987
Master of Arts - Computer Resource Information Management
Webster University
Fort Jackson, SC10.1994
Master of Arts - Management
Webster University
Fort Jackson, SC10.1994
Ph.D. - Healthcare Administration
Northcentral University - School of Business
Prescott, AZ09.2021
Skills
- Budgeting & Financial Management
- Financial Reporting & Analysis
- Executive Management
- Onboarding
- Scheduling
- Profit and loss analysis
- Customer relations
- Key partnership cultivation
- Cost reduction
- Quality management systems
- Cash flow optimization
- Employee development
- Strategic planning
- Territory and account oversight
- Recruiting and hiring
- Contract negotiation expertise
- Strategic project planning
- Labor relations
- Marketing Tactics
- Interpersonal communication
- Developing Policies & Procedures
- General Accounting
- Microsoft Office — Word, Excel, Access and PowerPoint, Adobe, Visio, and Publisher
Certification
1. Certificate of Completion of
MAKING CONTACT: A TRAINING FOR COVID-19 CONTACT TRACERS
Constance Walker
Successfully completed
Making Contact: A Training for COVID-19 Contact Tracers
Lesson 1: The Basics of COVID-19
Lesson 2: The Basics of Contact Tracing
Lesson 3: Effective Communication and Interviews
Lesson 4: Case Monitoring & Resources
On June 21, 2020
Making Contact: A Training for COVID-19 Contact Tracers is provided by the Association of State and Territorial Health Officials (ASTHO) and the National Coalition of STD Directors (NCSD).
2. Certificate of Registration from the United States Library of Congress for my dissertation.
Registration Number: TX 9-051-151
Effective Date of Registration: November 8, 2021
Registration Decision Date: December 15, 2021
Timeline
OFFICE MANAGER / ADMINISTRATOR
Caring Hearts EMS
10.2022 - Current
STAFFING / HUMAN RESOURCES COORDINATOR
National Healthcare, Lexington
01.2017 - 11.2017
ACADEMIC RESEARCHER
Northcentral University
02.2016 - 09.2021
OWNER
Phoenix Rising
02.2015 - Current
COORDINATOR
The Babcock Center
07.2014 - 12.2016
ACCOUNTANT / FISCAL ANALYST III (STARS SUPERVISOR)
South Carolina Employment and Workforce
01.2008 - 03.2011
EXECUTIVE ADMINISTRATIVE ASSISTANT
South Carolina Employment Security Commission
10.2007 - 01.2008
Bachelor of Arts - Business Administration
Columbia College
Master of Arts - Computer Resource Information Management
Webster University
Master of Arts - Management
Webster University
Ph.D. - Healthcare Administration
Northcentral University - School of Business
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