Constance McDonald
Orlando
Summary
Hospitality Management graduate seeking a professional career in leadership. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Guest Service Associate
Marriott's Harbour Lake, Marriott Vaca. Worldwide
04.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention. Managed check-in and check-out procedures for guests.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
Cash Coordinator
Mel's Drive-In, Universal Orlando Resort
03.2020 - 02.2023
- Responsibilities include handling breaks, opening and closing tills, handling guest service issues, and basic restaurant business needs
- Trained in all QSR and kitchen roles in venue
- Venue Training Representative, responsible for projects around venue such as assisting with new MFDO system, training paperwork for new hires, break sheet assembly, assigning daily deep cleaning tasks, and general admin paperwork whenever needed.
- Balanced safe, prepared tills and handled cash issues and refunds.
- Trained new employees on proper cash routines, procedures and requirements.
SAE Assistant Restaurant Manager
Finnegans Bar & Grill, Universal Orlando Resort
08.2022 - 11.2022
- Primarily responsible for leading the Finnegan's special event outside venues during Halloween Horror Nights.
- Counseled and disciplined restaurant staff; maintained compliance standards, and performance requirements.
- Assisted with inventory process and ordering. Set priorities and goals for the venue daily.
- Managed and proactively found solutions for ongoing problems.
- Maintained and assisted with admin projects for venue continuously. Proactively coordinated and planned work shift schedules to prevent staffing issues
QSR
Fast Food Blvd, Universal Orlando Resort
09.2017 - 03.2020
- Promoted to trainer in May 2019
- Active member of TSAT Committee, assisted with implementing the temporary pay-first system introduced in 2019
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Lifeguard
Disney’s All Star Sports Resort, Walt Disney World
05.2018 - 08.2018
- Second time participating in and completing the Disney College Program, Summer Alumni.
- Experience in First Aid and Water Safety.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
QSFB
Disney’s Hollywood Studios, Walt Disney World
06.2016 - 01.2017
- First time participating in and completing the Disney College Program, Fall Advantage.
- Experience in Cash Handling, Greeting, Bussing, Food Preparation, Line Service, and Stocking.
Education
Bachelor of Science - Hospitality Management
University of Central Florida
Orlando, FL05.2022
Skills
- Loss Prevention Goals Monitoring
- Proactive and Self-Motivated
- Microsoft Office
- Front of House Management
- Staffing and Sales Reporting
- Problem-Solving
- Relationship Building
- Training and Mentoring
- Word Processing
- Guest Service
Accomplishments
- Universal Orlando Developing Leadership Talent Program, Round 32, 2022
- Anime Spot UCF Public Relations Officer, 2017-2018
Timeline
Guest Service Associate
Marriott's Harbour Lake, Marriott Vaca. Worldwide
04.2023 - Current
SAE Assistant Restaurant Manager
Finnegans Bar & Grill, Universal Orlando Resort
08.2022 - 11.2022
Cash Coordinator
Mel's Drive-In, Universal Orlando Resort
03.2020 - 02.2023
Lifeguard
Disney’s All Star Sports Resort, Walt Disney World
05.2018 - 08.2018
QSR
Fast Food Blvd, Universal Orlando Resort
09.2017 - 03.2020
QSFB
Disney’s Hollywood Studios, Walt Disney World
06.2016 - 01.2017
Bachelor of Science - Hospitality Management
University of Central Florida
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