Constance Momon

• Delivered high-quality administrative and customer service to sustain patient and work flows.
• Greeted and checked in patients, updating patient information in computer system.
• Determined purpose of visit and directed to appropriate staff.
• Assisted qualified donors by completing a step-by-step screening process.
• Answered basic medical questions to ensure the accuracy of each donor's needs.
• Answered incoming calls, responding to inquiries from patients and other medical offices.
• Protected patients by observing strict HIPAA guidelines.
• Interviewed patients to complete case histories and intake forms.
• Registered new and returned donors based on the completion of appropriate training and the operational needs of the center.
• Input donors' PHI, ensuring to accurately record each donor's information into the companies' computer systems.
• Checked the donor's blood pressure, weight, pulse, and temperature to see if the donor is eligible to donate plasma.
• Performed a finger stick to obtain a sample of donors' blood and plasma to get donors' hematocrit and total protein levels.
• Educated all donors about the screening process, donation fees, proper nutrition, and center policies.
• Perform other job-related duties as assigned.
• Conducted patient intake interviews to collect medical information and insurance details.

• Provided each and every customer with a smile and a greeting upon store entrance.
• Delivered exceptional, generous, and efficient customer service at a fast pace while simultaneously pushing sale items to not only boost the customers' experience, but also to boost store sales as well.
• Balanced a cash register by calculating all scanned items and accepting card payments, checks, and cash, while quickly returning customers' correct change, receipts, and bagged items.
• Maintained a high level of professionalism when dealing with difficult customers.
• Maintained a clean, sanitized, and organized workspace.
• Worked on seasonal, weekly displays, and planograms.
• Helped customers with decision-making and directed them down the appropriate aisle when searching for sale items.
• Answered store calls using the appropriate greeting.
• Arrived on time.
• Worked flexible hours.
• Stocked store items, paying close attention to sale dates.
• Checked for out-of-date items.
• Monitored customers, ensuring no loss of the company's profit.

• Worked in a fast-paced environment, professionally and proficiently.
• Provided customer service by answering any questions to the best of my ability.
• Conducted medication therapy management sessions under the guidance of a pharmacist.
• Entered patients' information into the pharmacies' database accurately.

efficiently.

• Promoted flu, COVID, and many other vaccines for our patients.
• Maintained pharmacy cleanliness.
• Scan, count, type, and label every prescribed medication for a patient.

physician.

• Bagged and tendered all patients' medications and/or shopping items.
• Ensured that we follow the company's cashier-handling policies to prevent loss.
• Prepared compounded medications using sterile and non-sterile processes.
• Ordered, labeled and counted stock of medications and entered inventory data into computer.
• Prepared compound medications under the supervision of a licensed pharmacist.