Constance Montgomery
Oklahoma City,OK
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Maintained organized, current and efficient office records by consistently addressing issues and keeping files properly stored. Effectively reduced inefficiencies and storage needs by archiving aging files and eliminating redundancies. Systematic and knowledgeable with strong attention to detail and strong work ethic.
Ammunition Stock Control and Accounting Specialist with four years in the United States Army. Maintained inventory for $500,000 of various ammunition resulting with a zero loss in a four-year period.
Communicative Nanny driven to facilitate easy transition for young children into school. Incorporates stimulating activities into daily routines to promote healthy mental and social development.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Nanny
Connies Nanny Services
2016.01 - Current
- Coordinated different types of activities to enhance physical and intellectual development.
- Assisted children with homework assignments and special projects across different subjects to promote academic success.
- Safely transported children to and from school, medical appointments and extra-curricular activities.
- Supported children in daily activities, including playing, meals and snacks, hygiene and socialization.
Social Media Moderator
Alorica
2021.12 - 2023.10
- Moderate traumatic, sensitive and potentially offensive content to promote safe environment for users.
- Removing or reporting objectionable content from accounts on social media platforms
89A (Ammunition Stock Control and Accounting Specialist)
United States Army
2011.11 - 2015.11
- Maintain access of data browser to facilitate the automated issue, receipt, rewarehousing, shipment, turn-in and maintenance transfer of ammunition.
- Supported Chief Operating Officer with daily operational function Document required information via system applications.
- Supervised and provided technical guidance to lower grade soldiers.
- Build weekly and monthly reports using data from the Ammunition Supply Point and email the reports to different levels of the chain of command.
- Maintain hardware and software systems and manual records required to successfully perform stock control and accounting procedures for ammunition and explosives.
- Create Radio Frequency Identification System tags.
- Operate Material-handling equipment to maneuver ammunition.
- Operate military vehicles to transport ammunition and explosives.
Roadside Assistance Agent
Hertz
2009.08 - 2011.11
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Education
Associate of Applied Science - Respiratory Therapy
Oklahoma State University-Oklahoma City
Oklahoma City, Oklahoma2018
Skills
- Critical thinking skills
- Quick learner
- Firearm and explosive handling skills
- Effective team leader and instructor
- Organizational and record keeping skills
- Hazardous material transportation
- Troubleshooting skills
- Strong verbal communication skills
- MS Office
- Administrative support
- File and database management
Certification
- National Healthcare Association (Phlebotomy Technician)
- Basic Combat Training
- Ammunition Stock Control and Accounting
- Automated Logistical Specialist Training
- Technical Transportation of Hazardous Material
- Alternate Operator Training for Supply
Timeline
Social Media Moderator
Alorica
2021.12 - 2023.10
Nanny
Connies Nanny Services
2016.01 - Current
89A (Ammunition Stock Control and Accounting Specialist)
United States Army
2011.11 - 2015.11
Roadside Assistance Agent
Hertz
2009.08 - 2011.11
Associate of Applied Science - Respiratory Therapy
Oklahoma State University-Oklahoma City
- National Healthcare Association (Phlebotomy Technician)
- Basic Combat Training
- Ammunition Stock Control and Accounting
- Automated Logistical Specialist Training
- Technical Transportation of Hazardous Material
- Alternate Operator Training for Supply
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