Constance Norris
South Bend,IN
Summary
Sterile processing supervisor with expertise in managing high-volume operations and improving team performance. Achieved 100% reduction in agency staffing through strategic workforce development. Attained 85% staff certification rate, significantly enhancing quality and compliance outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sterile Processing Supervisor
Memorial Hospital of South Bend – Beacon Health System
South Bend, IN
09.2016 - Current
- I lead daily operations for a high-volume Sterile Processing Department supporting a Level II trauma center, with accountability for workflow, staffing, quality, compliance, and service support to surgical teams.
- Supervised team of 10+ technicians, partnering with OR leadership, infection prevention, and support departments to ensure operational readiness.
- Partner with OR leadership, surgeons, infection prevention, and facilities to maintain service reliability, resolve issues, and support case readiness.
- Achieved 100% reduction in agency staffing through internal training and workforce development initiatives.
- Tracked and increased staff certification rates to 85% in 2025 to strengthen team capability and compliance readiness.
- Led departmental survey readiness efforts that resulted in zero Joint Commission findings in the most recent survey.
- Implemented tray scanning in OSC to enhance tray tracking compliance and ensure instrument location accountability.
- Support process improvement initiatives aligned with Lean and Six Sigma principles to improve tray accuracy, reduce defects, and streamline operations.
Lead Sterile Processing Technician
SkyRidge Medical Center / HealthOne
Lone Tree, CO
09.2012 - 08.2016
- Performed full-cycle decontamination, tray assembly, inspection, and sterilization of surgical instrumentation.
- Coordinated workflow, inventory, and staff training while performing advanced instrument reprocessing.
- Assigned daily work and served as a liaison between SPD and surgical departments to support case readiness.
- Managed implant and loaner inventory, ensuring timely availability of vendor trays.
- Trained and oriented new staff on multiple sterile processing functions to enhance team readiness.
- Supported daily sterile processing operations in a surgical environment serving both the Main OR and Spine/Total Joint Center.
Education
Bachelor of Science - Healthcare Administration
Grand Canyon University (In Progress)
Phoenix, AZ03-2027
Sterile Processing Technician Certificate -
Baker College
Jackson, MISkills
- Sterile processing operations
- Regulatory compliance
- Team leadership and development
- Collaboration
- Quality improvement
- Survey readiness
- Infection prevention
- Workflow optimization
- Inventory and vendor management
- Lean and Six Sigma principles
Certification
- Certified Healthcare Leader (CHL), HSPA 2021
- Certified Registered Central Sterile Technician (CRCST), HSPA 2021
Professional Development
- Lean Basics - Beacon Talent & Learning
- Six Sigma Foundations - Beacon Talent & Learning
- Leadership Development - Through Mentorship and Continuous Education (Beacon Talent & Learning)
- Infection Prevention Collaboration - Memorial Hospital Infection Prevention team
Accomplishments
- Safety Champion Award - Memorial Hospital 2023
Timeline
Sterile Processing Supervisor
Memorial Hospital of South Bend – Beacon Health System
09.2016 - Current
Lead Sterile Processing Technician
SkyRidge Medical Center / HealthOne
09.2012 - 08.2016
Bachelor of Science - Healthcare Administration
Grand Canyon University (In Progress)
Sterile Processing Technician Certificate -
Baker College