CONSTANCE OKAFOR

• Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
• Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
• Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
• Monitored vital signs including blood pressure, temperature and pulse rate.
• Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
• Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
• Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
• Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
• Participated in team meetings regarding client progress or concerns raised by family members.
• Ensured compliance with all applicable laws, regulations and standards governing home health care services.
• Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
• Built strong and trusting rapport with clients and loved ones.
• Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
• Respected the rights of each individual client while maintaining confidentiality of all personal information.
• Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
• Improved patient outlook and daily living through compassionate care.

Leveraged data analysis tools to drive exceptional customer experiences and business growth. Implemented Power BI dashboards to uncover customer needs and pain points from feedback data, leading to targeted improvements.

Accomplishments:

• Utilize Power BI dashboards to visualize and analyze customer feedback data (e.g., surveys, support tickets). Identify trends and pain points to understand customer needs and areas for improvement.
• Use Excel to segment customer data based on demographics, purchase behavior, and support interactions. This allows for targeted communication and personalized customer experiences.
• Create dashboards in Excel to track key customer satisfaction metrics (e.g.,Net Promoter Score, Customer Satisfaction Score), and monitored these metrics over time to measure the impact of customer experience improvement.
• Use Power BI or Excel to create clear and concise visualizations to support training for new hires. This can help them understand customer trends, identify common issues, and deliver exceptional service from the start.