Constance Parent Gilmore

• Operated dispatch software to coordinate and track shipments efficiently.
• Communicated with drivers to provide real-time updates on routes and schedules.
• Assisted in prioritizing deliveries based on urgency and customer needs.
• Monitored vehicle locations using GPS technology to optimize route planning.
• Responded promptly to inquiries from customers regarding shipment status.
• Collaborated with team members to streamline communication processes and improve response times.
• Documented dispatch activities accurately for record-keeping and reporting purposes.
• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
• Promoted teamwork among colleagues by proactively assisting others when needed.
• Maintained updated and detailed records of calls in physical and electronic database.
• Consistently met performance metrics for call handling, contributing to the overall success of the department.
• Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
• Monitored vehicle locations to coordinate timely arrivals.
• Scheduled deliveries and pickups according to customer needs.
• Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
• Assisted in resolving customer complaints and grievances.
• Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
• Monitored and tracked dispatch communication systems.
• Communicated with customers to provide delivery updates and resolution.
• Tracked and monitored vehicle performance and maintenance.
• Utilized customer feedback to improve customer service.

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Managed high call volumes while maintaining quality assurance standards.
• Trained new staff on call handling protocols and customer service best practices.
• Implemented process improvements that enhanced efficiency in call resolution times.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
• Streamlined call flow processes for more efficient response times and increased productivity.
• Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
• Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
• Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
• Collaborated with team members to share best practices and improve overall team performance in meeting targets.
• Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
• Met customer call guidelines for service levels, handle time and productivity.
• Delivered prompt service to prioritize customer needs.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Promptly responded to inquiries and requests from prospective customers.
• Responded proactively and positively to rapid change.

Rode on bus and dealt with clients that rode the bus daily.