Constance Patterrson

As a Fee Follow up Representative I was responsible for title and registration fees for the state of Texas and Florida.

Provided the title and registration fess for lease, retail and commercial vehicles.

Received inbound/outbound calls from DMV clerks, dealerships and customers.

Processed DMV receipts and emails from the dealerships and states.

Extensive experience using Microsoft office word, excel, salesforce and AS400.

• Copied, logged and scanned supporting documentation.
• Entered details such as title, registration and account numbers into the computer system.
• Responded to dealerships requests via telephone and email.

• Handled inbound/outbound calls, collected on accounts 30-120 days past due.
• Provided customer service ,negotiated payment arrangements also provided problem solving resolutions to prevent account delinquency in the future.
  

• Handled 185 to 200 inbound/outbound calls per day, customer service, collections, and resolutions
• Educated customers on importance of making timely payments, interest, and principal on all auto loans.
• Processed payments, made payment arrangements and set up deferments.
• Consistently hit and exceeded all company expectations.