Constance Phillips
Medical Imaging Assistant
Walnut Creek
Summary
Reliable Medical Support professional with over 14 years of experience in Medical Imaging Dept. Expertly assist with office operations and Radiology support by accurately gathering/ documenting patient idemographics and prior imaging history. Cheerful during each patient interaction to improve satisfaction ratings and patient retention. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
32
32
years of professional experience
Work History
Medical Imaging Assistant
John Muir Medical Center
Walnut Creek, CA
12.2007 - Current
- Liaised with patients for registration of imaging exams, addressed inquiries, appointment requests and billing questions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Collected pertinent patient data to assist radiologist with finalizing imaging reports.
- Oriented and trained new staff on proper procedures and policies.
Supervisor, Courtroom Clerk/ Court Reporter Coordi
Marin County Superior Court
San Rafael, CA
10.1990 - 12.2006
- Captured spoken dialogue using handwritten minute orders, and video and audio recording devices.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts. Coordinated staffing for 12 courtrooms comprising of 10 Court Reporters and 12-14 Courtroom Clerks
- Maintained "highly" confidential Grand Jury proceedings documentation and Court Reporter selection with former Marin District Attorney Ed Berberian
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Interviewed, hired and trained new employees for Courtroom Clerk positions.
- Conducted employee evaluations to provide feedback and set expectations for future job performance.
- Monitored workflow to improve employee time management and increase productivity.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
Deputy Clerk II
Marin County District Attorney
San Rafael, CA
03.1990 - 09.1990
- Tracked internal legal documents and verified submittal to Clerk's office for signature and execution to comply with predetermined guidelines.
- Produced high-quality communications for internal and external use of highly confidential documents for investigators.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate attorneys and investigators.
- Entered jury pool data following procedures to keep information private.
Office Assistant
Dr Edward DeMayo, Orthopedic Surgeon
Greenbrae, CA
09.1989 - 03.1990
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Provided clerical support, addressing routine and special requirements.
- Produced high-quality communications for internal and external use.
- Interacted with customers by phone, email or in-person to provide surgical information.
- Completed clerical tasks such as filing, copying and distributing mail.
- Communicating prescription verification for pharmacies.
Education
No Degree - Nursing
GED -
04.1980
Skills
- Operating EKG Equipment
- Patient Relations
- Medical Histories and Vital Statistics
- Patient Health Information Access
- Electronic Patient Medical Record
- Administrative Support
- Updating Medical Records
- Multi-Line Telephone System Operation
- Completing Insurance Data
Timeline
Medical Imaging Assistant - John Muir Medical Center
12.2007 - Current
Supervisor, Courtroom Clerk/ Court Reporter Coordi - Marin County Superior Court
10.1990 - 12.2006
Deputy Clerk II - Marin County District Attorney
03.1990 - 09.1990
Office Assistant - Dr Edward DeMayo, Orthopedic Surgeon
09.1989 - 03.1990
College of Marin - No Degree, Nursing
Tamalpais High School - GED,
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