Constance Pollard
Kent
Summary
Empathetic professional in customer service, known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
8
8
years of professional experience
Work History
Beauty Experience Manager
European Wax Center |
Bellevue
05.2024 - 08.2024
- Increase retail sales by 22% through effective product recommendations for at-home use, demonstrating a deep understanding of client needs and product benefits ● Achieve a 98% client satisfaction rate by consulting with clients to discuss procedures and treatment options, providing personalized recommendations that align with their preferences ● Boost event attendance by 36% by promoting current events and services within the store or salon, engaging guests and increasing awareness of available offerings ● Consult with clients to discuss procedures and treatment options, delivering personalized recommendations that align with their needs and preferences ● Built strong client relationships by consistently producing tailored advice and maintaining a high standard of care and attention to detail ● Implement feedback mechanisms to gather client input and continuously improve service quality and treatment offerings, leading to enhanced client loyalty and satisfaction ● Developed training programs for new staff, ensuring they were well-versed in treatment protocols and customer service standards to maintain high levels of client care ● Streamlined appointment scheduling processes, resulting in improved efficiency and reduced wait times for clients
Client Care Wax Specialist
Studio Wax
Bellevue
11.2018 - 08.2023
- Increased clientele by 24% through exceptional customer service, consistently ensuring customer satisfaction and loyalty ● Boosted upsell revenue by 19% by informing clients about additional services and products, leveraging strong communication skills to highlight benefits ● Achieved a 96% client retention rate by building strong relationships through effective communication and empathetic listening during consultations ● Scheduled and managed appointments efficiently, optimizing time management and ensuring a seamless client experience ● Resolved client issues and complaints promptly and professionally, maintaining a high standard of service ● Managed client databases to track preferences and appointment histories, enabling personalized service and enhancing the overall client experience ● Organized and hosted client appreciation events, fostering a sense of community and strengthening client loyalty ● Developed and implemented service improvement initiatives, continuously enhancing the quality of service and overall client experience
Esthetic Services Specialist
Ulta Beauty Inc.
Redmond
05.2016 - 11.2018
- Scheduled and coordinated over 50+ client appointments per week, optimizing time and resources to ensure maximum service delivery and client convenience ● Boosted product sales by 29% by educating clients on proper skincare routines and guiding them in selecting appropriate home care products to maintain and enhance their results ● Reduced equipment sterilization time by 23% through the implementation of streamlined procedures, ensuring a safe and efficient treatment environment for clients ● Delivered high-quality esthetic services, including facial and makeup applications, ensuring client satisfaction and repeat business ● Educated clients on proper skincare routines, guiding them in selecting appropriate home care products to maintain and enhance their results ● Handled client concerns and questions effectively, providing clear and helpful information to ensure a positive client experience ● Collaborated with team members to maintain a clean and welcoming environment, contributing to the overall success and reputation of the business ● Created detailed client records to track treatment histories and preferences, enabling personalized service and enhancing the overall client experience
Education
Aesthetician -
Evergreen Beauty College
Renton, WA05-2013
High School Diploma -
Rainier Beach High School
Seattle06-2002
Skills
- Microsoft Office Suite Google Suite Salesforce SQL Asana Qlik Trello HubSpot Zendesk Tableau Docuware PowerBI Databox Slack Workday ClickUp PeopleSoft Dynamic Alfred Mondaycom Issue Trak GreeneSteps Oracle Citrix Khronos UserWay POS Clari
Timeline
Beauty Experience Manager
European Wax Center |
05.2024 - 08.2024
Client Care Wax Specialist
Studio Wax
11.2018 - 08.2023
Esthetic Services Specialist
Ulta Beauty Inc.
05.2016 - 11.2018
Aesthetician -
Evergreen Beauty College
High School Diploma -
Rainier Beach High School
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