Constance Potvin
Brainerd,MN
Summary
Seasoned professional with nearly 20 years in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager of Operations
Kohls Department Store
01.2022 - 01.2025
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Coordinated daily operations and ensured efficient workflow throughout the store.
- Maintained a safe working environment by enforcing safety regulations and conducting regular inspections.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Assisted in recruiting, interviewing, hiring and training new staff members.
- Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
- Supervised the receipt of incoming goods from vendors ensuring accuracy of orders received.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
Area Supervisor
Kohls Department Store
Baxter, MN
09.2010 - 01.2022
- Trained new employees on policies, procedures, product knowledge, customer service techniques.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Coordinated with other departments to ensure smooth workflow processes.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Ensured compliance with safety regulations in the workplace.
- Prepared and analyzed reports on area performance, presenting findings to senior management.
- Assisted in recruiting new employees, conducting interviews, and selecting suitable candidates for open positions.
- Resolved customer complaints and issues swiftly to maintain high service standards.
- Used Point of Sale register system to complete transactions.
- Conducted regular training sessions to improve staff skills and knowledge.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Department Supervisor
Kohls Department Store
Baxter, MN
09.2007 - 09.2010
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Handled cash register, returns, and refunds.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
Sales Associate
Kohls Department Store
Baxter, MN
09.2005 - 09.2007
- Helped customers find specific products, answered questions, and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
- Computed purchases and received and processed cash or credit payment.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Worked with fellow sales team members to achieve group targets.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Organized stockroom shelves according to size, color or style.
- Greeted customers to determine wants or needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Used technology resources to assist customers in locating and selecting items.
Education
High School Diploma -
Brainerd Senior High School
05.2004
Skills
Operational efficiency
Scheduling coordination
Store maintenance
Employee engagement
Customer experience
Assignment delegation
Issue resolution
Retail operations
Inventory counting
Verbal and written communication
Cash auditing
Database management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Career advancementWork-life balancePaid time off401k matchHealthcare benefitsPersonal development programsCompany CultureLanguages
Spanish
Limited Working
Timeline
Assistant Store Manager of Operations
Kohls Department Store
01.2022 - 01.2025
Area Supervisor
Kohls Department Store
09.2010 - 01.2022
Department Supervisor
Kohls Department Store
09.2007 - 09.2010
Sales Associate
Kohls Department Store
09.2005 - 09.2007
High School Diploma -
Brainerd Senior High School
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