Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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Open To Work

CONSTANCE RAUSCHERT

Grovetown,United States

Work Preference

Desired Job Title

Event SpecialistCoding and Billing SpecialistData Entry AdministratorVeterinary AssistantAdministrative Office Manager

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

RemoteHybrid
Location: Grovetown, United States, USAugusta, GA
Open to relocation: No

Important To Me

Work-life balanceFlexible work hoursPersonal development programsPaid time offWork from home optionPaid sick leaveTeam Building / Company Retreats4-day work week

Summary

Specializes in patient administration and health programs, efficiently managing primary care appointments and workflow adjustments. Proficient with various scheduling systems and data verification processes. Focuses on improving departmental efficiency through thorough analysis and effective prioritization.

Overview

34
34
years of professional experience

Work History

Event Specialist

Event Staffing Specialists
Augusta, Georgia
11.2024 - Current
  • Greeted and assisted customers to enhance overall event experience.
  • Guided patrons to seating areas for optimal viewing experiences.
  • Assisted with seating patrons in a courteous and efficient manner.
  • Provided information about showtimes and venue policies to guests.
  • Answered questions from guests about events, venues, times.
  • Directed guests to correct location by documenting ticket seats and answered questions about facility amenities.
  • Verified tickets for entry into the venue.
  • Provided information regarding events, facilities, and services.
  • Distributed programs and other materials to guests.
  • Provided client service by distributing programs, answering patrons' questions and selling tickets and merchandise.
  • Assisted in maintaining cleanliness and organization in seating areas.
  • Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
  • Complied with health and sanitation practices and procedures.
  • Monitored audience behavior to ensure a pleasant environment.
  • Actively monitored crowd control during large gatherings.
  • Collaborated with staff to manage crowd flow during events.
  • Directed crowds away from restricted areas or hazardous locations.
  • Recognized security risks to properly handle situations.
  • Informed security of any suspicious activity or persons on premises.
  • Supported emergency procedures to ensure guest safety during events.
  • Ensured that emergency exits were not blocked or obstructed.
  • Conducted pre-event inspections of the facility to identify potential hazards or deficiencies.
  • Coordinated with vendors to set up merchandise stands for efficient event operations.
  • Adhered to all safety protocols while performing job duties.
  • Maintained positive working relationship with fellow staff and management.
  • Provided assistance to people with disabilities who require special accommodation.
  • Resolved guest inquiries and minor issues to ensure a seamless event experience.
  • Recognized security risks to properly handle situations.

Customer Greeter

Country Club Services
Augusta, Georgia
03.2026 - 04.2026
  • Welcomed guests with a warm smile and friendly demeanor.
  • Assisted members with inquiries about club services and amenities.
  • Monitored entrance area to ensure a safe and welcoming environment.
  • Collaborated with staff to enhance guest interactions and satisfaction.
  • Addressed member feedback and concerns with professionalism, fostering a positive experience.
  • Coordinated with management to streamline guest check-in process, reducing wait times.
  • Offered solutions to customer complaints in a friendly manner while maintaining professional composure.

Program Assistant/HBA (GS7)

Charlie Norwood VAMC
Augusta, GA
02.2020 - 06.2023
  • Processed Veterans applications for treatment modalities and entered information into Vista systems to ensure accurate patient care
  • Assigning initial primary care appointments and working with the NEAR list
  • Proficient with the Vista scheduling systems (GUI), Enrollment system, and CPRS systems
  • Supported staff in entering ePass data using ADPAC system.
  • Reviewed and verified data for consistency with financial and program objectives, ensuring compliance with VA directives
  • Analyzed departmental processes to identify and recommend areas for improvement
  • Expert in patient administration, including medical records and related fields of Health Administrative programs.
  • Knowledgeable with the process improvement system that address issues to improve work areas
  • Adjusts the flow of work to meet team and patient needs
  • Prioritizes workload and deadlines affectively
  • Generates patient data cards for Veterans applying for care
  • Monitor’s systems such as the Dental pending list and insurance buffer
  • Experienced with a variety of computer functions including spreadsheets, database computer applications

Advanced Medical Support Assistant (GS6)

Charlie Norwood VAMC
Augusta, GA
06.2016 - 02.2020
  • Worked in primary care clinics in Uptown VAMC, Aiken CBOC, and Emergency Room as an AMSA performing various tasks.
  • Determined veterans’ eligibility and enrolled them into the Veteran Administration Healthcare System.
  • Registered new patients at the Aiken CBOC and the Emergency Department, ensuring accurate data entry and patient information collection.
  • Conducting Means Test and Co-pay test to determine veterans’ financial status and VA obligation.
  • Monitored outpatient appointments, managed recall lists, and addressed delinquent records to ensure timely patient follow-up.
  • Communicated effectively with providers, veterans, family members, and healthcare team members to facilitate successful job completion.
  • Identify veterans’ concerns, perform tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.
  • Perform administrative duties as Clinical Coordinator. Scheduling, canceling, re-scheduling patients' appointments, consults management, and monitoring the electronic waitlist for clinic visits.
  • Worked with Resident schedule while assigned to PACT E clinic for two providers. Also over saw the implementation of the resident schedule and reviewed for accuracy.

Telehealth Clinical Technician (GS6)

Charlie Norwood VAMC
12.2011 - 07.2016
  • Supported and managed telehealth clinical encounters as the site Tele Presenter and clinic manager, including patient education activities and equipment provision for the Health Technician program.
  • Abstracted information daily from medical records to assign proper coding for both patient and provider side care.
  • Facilitated communication between new staff and ADPAC, streamlining onboarding process.
  • Provided daily quality assurance for proper coding in the Electronic Service record for staffing.
  • Has an extensive working knowledge of VISTA and CPRS and an extensive knowledge of scheduling as well as consult tracking and coding of visit.
  • Ensured accurate and timely scheduling of appointments.
  • Daily monitor consults to ensure patients are notified in a timely manner.
  • Monitored and recorded workload metrics for Telehealth services, supporting assessment of service delivery.
  • Prepared and reviewed documentation for Telehealth clinics set up as well as assisted Providers in preparing needed documentation to include Telehealth Service Agreements and Memorandum of understanding.
  • Monitored the training of all staff dealing with Telehealth
  • Orient and provide on the job training for new and current employees.
  • Completed the Master Preceptor program for Clinical Video Telehealth and Tele Retinal Imaging to be able to train providers and new staff.
  • Review and complete weekly reports to measure compliance of workload credit and accountability.

United States Navy Corpsman (E6)

DDEAMC
Fort Gordon, GA
06.2008 - 11.2011
  • Acted as the Physical Evaluation Board Liaison Officer (PEBLO) for three years with Navy Medical Office at Fort Gordon GA, coordinating between Navy and Army.
  • Counseled military personnel, retirees, and families on rights and benefits during Army and Navy Physical Disability Evaluation System processing.
  • Performing counseling, data collection, medical coordination, and procedural work related to Medical Evaluation Board (MEB) processing and Temporary Disability Retired List (TDRL) reevaluations.
  • Advised Sailors/Marines of documentation requirements concerning their ability to perform military duties and the severity of the disease or injury.
  • Assisted in preparing appeals and rebuttals, and coordinated the assignment of legal counsel for Soldiers.
  • Advised clients on benefits and appeals; translated medical terminology; coordinated and scheduled medical evaluations.
  • Track all assigned cases and analyze performance against established metrics.
  • Identified problems and recommend changes and improvements to the organization’s processes and services.
  • Conducted ongoing reviews to ensure quality of work and measured compliance with policies and procedures.
  • Served as Senior Duty Corpsman at Eisenhower Army Medical Center, facilitating communication between Navy personnel and medical staff.
  • Obtained vital signs, reviewed medical records and pertinent medical documentation for accuracy, and acquired visual acuity prior to patient appointment.
  • Supervised junior staff on daily tasks and procedures, ensuring operational medical support for local commands within Navy Medical Department.
  • Oriented and provided on the job training for new and current employees and distributed and made sure the workload was balanced.
  • Made sure staff members adhered to changes in policies and procedures.
  • Resolved daily workload issues and maintained efficient workflow.

United States Navy Corpsman (E6)

Tricare Latin America and Canada
Fort Gordon, GA
06.2007 - 06.2008
  • Coordinated healthcare services for over 52,000 beneficiaries across 35 countries, ensuring access to quality care.
  • Facilitated healthcare delivery through an integrated network and management of care contracts, enhancing service accessibility.
  • Arranged appointments for military members and families overseas to stateside medical facilities, collaborating with International SOS and Humana Military for seamless coordination.

United States Navy Corpsman (E6)

USS Enterprise
Virginia Beach, VA
06.2004 - 06.2007
  • Managed ship's medical supply inventory and budget of $25,000 quarterly, ensuring timely availability of essential medical resources.
  • Record patients' medical history, vital statistics, or information such as test results in medical records.
  • Interview patients to obtain medical information and measure their vital signs, weight, and height.
  • Administered medications per physician instructions, ensuring patient safety and compliance with treatment protocols.
  • Assisted physicians in patient examinations and treatments by providing instruments, performing injections, and removing sutures as directed.
  • Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
  • Explain treatment procedures, medications, diets, and physicians' instructions to patients.
  • Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
  • Protect the security of medical records to ensure that confidentiality is maintained.
  • Review records for completeness, accuracy, and compliance with regulations.
  • Retrieve patient medical records for physicians, technicians, or other medical personnel.
  • Managed finances and budgets as Treasurer for First-Class Petty Officer Association.
  • Release information to persons or agencies according to regulations.
  • Maintain or operate a health record storage and retrieval systems to collect, classify, store, or analyze information.
  • Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer.
  • Knowledgeable in the use of intradermal needles, intramuscular needles and subcutaneous hypodermic needles; Manual blood pressuring measurement equipment; Nebulizers; Pulmonary nebulizers; Ophthalmoscopes; Otoscopes.

Navy Hospital Corpsman (E5)

Naval Hospital Pensacola
Pensacola, FL
06.2000 - 06.2004
  • Supervised night shift at Fleet Hospital 3, assisting nurses in care of critically injured patients in ICU and Post Op, enhancing patient recovery.
  • Supervised immunization clinic, training new staff in inoculation procedures for infants and adults, ensuring compliance with health standards.
  • Managed ordering of medical supplies for clinic, maintaining adequate stock levels to support continuous patient care.
  • In charge of ordering medical supplies for the immunization clinic.
  • Prepared and administered medications per physician instructions.
  • Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures.
  • Interview patients to obtain medical information and measure their vital signs, weight, and height.
  • Record patients' medical history, vital statistics, or information such as test results in medical records.
  • Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer.
  • Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
  • Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
  • Release information to persons or agencies according to regulations.
  • Maintain or operate a health record storage and retrieval system to collect, classify, store, or analyze information.
  • Protect the security of medical records to ensure that confidentiality is maintained.
  • Review records for completeness, accuracy, and compliance with regulations.
  • Retrieve patient medical records for physicians, technicians, or other medical personnel.
  • Explain treatment procedures, medications, diets, and physicians' instructions to patients.

Navy Hospital Corpsman (E4)

Naval Hospital Great Lakes
Great Lakes, IL
06.1997 - 06.2000
  • Provided personal assistance, medical attention, and emotional support to patients and coworkers, ensuring their comfort and well-being.
  • Operated health record storage and retrieval systems to efficiently collect, classify, and analyze patient information.
  • Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into the computer.
  • Utilized administrative and clerical procedures to manage office tasks and records efficiently.
  • Understood customer service principles and processes to enhance client interactions.
  • Customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Navy Hospital Corpsman (E4)

Naval Hospital Sigonella
Sigonella, Sicily
06.1994 - 06.1997
  • Worked in Labor and Delivery 06/94-06/96
  • Worked in Pediatric Clinic 6/96-06/97
  • Record patients' medical history, vital statistics, or information such as test results in medical records.
  • Interview patients to obtain medical information and measure their vital signs, weight, and height.
  • Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
  • Assisted physicians in examining and treating patients by providing instruments and materials, administering injections, and removing sutures.
  • Prepared and administered medications according to physician instructions.
  • Cleaned and prepared instruments for sterilization, ensuring compliance with safety standards and proper disposal of contaminated supplies.
  • Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
  • Explain treatment procedures, medications, diets, and physicians' instructions to patients.
  • Review records for completeness, accuracy, and compliance with regulations.
  • Completed training in billing and coding practices for patient visits.
  • Conducted training sessions for providers on proper coding documentation practices.
  • Developed skills in extracting essential information from medical records for outpatient and inpatient care.
  • Trained staff and providers on effective coding practices, improving accuracy in financial capture.

Navy Hospital Corpsman (E3)

Naval Hospital Corpus Christi
Corpus Christi, TX
06.1992 - 06.1994
  • Recorded patients' medical history, vital statistics, and test results to ensure accurate and comprehensive medical records.
  • Prepared and administered medications according to physician instructions.
  • Retrieved patient medical records for healthcare team to facilitate informed treatment decisions.
  • Review records for completeness, accuracy, and compliance with regulations.
  • Protect the security of medical records to ensure that confidentiality is maintained.
  • Assisted patients in alcohol rehab facility to support recovery process and improve overall health.

Education

Certificate of Training - Information Technology

Training Concepts
Columbia, SC
03-2026

Career Training Program - Veterinary Office Manager

Ed2Go
Augusta, GA
11-2024

Advanced Hospital Coding -

Augusta University
Augusta, GA, United States
04-2021

Technical or Occupational Certificate - Certified Billing and coding Specialist

Excelsior College
Albany, NY, United States
12-2016

Bachelor's Degree - Health Sciences, Management and Health and Wellness

Excelsior College
Albany, NY, United States
02-2016

Technical or Occupational Certificate - Insurance and Coding Specialist

National Certified Phlebotomy Technician
Oakland Park, KS, United States
08-2011

Bachelor's Degree - Liberal Arts

Excelsior College
Albany, NY, United States
12-2010

associate degree - General Studies

Pensacola Junior College
Pensacola, FL, United States
05-2004

Skills

  • Event Marketing
  • Event Scheduling
  • Attendee Engagement
  • Event Budgeting
  • Sponsorship Acquisition
  • Event Documentation
  • Vista, CPRS, ICB, Bio point, BMS, EDIS
  • Database management
  • Email and office software
  • Appointment scheduling
  • Budget Management
  • Expense tracking
  • Social Media Management
  • Customer service
  • Customer service principles
  • Team collaboration
  • Networking Strategies
  • Stakeholder Management
  • Time management
  • Attention to detail
  • Decision-making
  • Problem-solving
  • Volunteer management
  • Room setup and breakdown
  • Content Creation
  • Verbal and written communication
  • Sponsorship Acquisition
  • Event Documentation
  • Event Scheduling

Timeline

Customer Greeter

Country Club Services
03.2026 - 04.2026

Event Specialist

Event Staffing Specialists
11.2024 - Current

Program Assistant/HBA (GS7)

Charlie Norwood VAMC
02.2020 - 06.2023

Advanced Medical Support Assistant (GS6)

Charlie Norwood VAMC
06.2016 - 02.2020

Telehealth Clinical Technician (GS6)

Charlie Norwood VAMC
12.2011 - 07.2016

United States Navy Corpsman (E6)

DDEAMC
06.2008 - 11.2011

United States Navy Corpsman (E6)

Tricare Latin America and Canada
06.2007 - 06.2008

United States Navy Corpsman (E6)

USS Enterprise
06.2004 - 06.2007

Navy Hospital Corpsman (E5)

Naval Hospital Pensacola
06.2000 - 06.2004

Navy Hospital Corpsman (E4)

Naval Hospital Great Lakes
06.1997 - 06.2000

Navy Hospital Corpsman (E4)

Naval Hospital Sigonella
06.1994 - 06.1997

Navy Hospital Corpsman (E3)

Naval Hospital Corpus Christi
06.1992 - 06.1994

Certificate of Training - Information Technology

Training Concepts

Career Training Program - Veterinary Office Manager

Ed2Go

Advanced Hospital Coding -

Augusta University

Technical or Occupational Certificate - Certified Billing and coding Specialist

Excelsior College

Bachelor's Degree - Health Sciences, Management and Health and Wellness

Excelsior College

Technical or Occupational Certificate - Insurance and Coding Specialist

National Certified Phlebotomy Technician

Bachelor's Degree - Liberal Arts

Excelsior College

associate degree - General Studies

Pensacola Junior College

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