Constance Reed
Chillicothe,MO
Summary
Skilled Counselor with strong background helping clients overcome personal challenges and cope with triggering situations. Focused on facilitating exploration of issues, developing individualized plans and developing important skills. . Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Counselor
Preferred Family Healthcare Inc.
01.2022 - Current
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and self-sufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Engaged clients in conversation to determine feelings and apprehensions.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
- Facilitated group counseling sessions to support and encourage client growth.
- Educated clients on the dangers of substance abuse and prevention techniques.
Residential Supervisor
Preferred Family Healthcare Inc.
01.2022 - Current
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
- Handled conflict resolution among residents promptly and professionally, promoting a harmonious living environment for all parties involved.
- Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
- Coordinated all staffing schedules and made sure that each shift had adequate coverage.
- Managed daily operations of the residential facility to ensure a safe, clean, and comfortable living environment for residents.
- Maintained accurate records of resident progress, incidents, and other relevant information in compliance with regulatory requirements.
- Developed, implemented and monitored residential policies and procedures.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to each resident''s specific needs.
Dispatcher
Fosters Heating And Coling
07.2017 - 01.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Head Cashier
Lowes Home Improvment
04.2011 - 07.2017
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Led cashiers and associates in providing thoughtful customer service.
- Resolved escalated customer disputes with special actions such as discounts.
Education
High School Diploma -
River Valley
Marion, OH06.1983
Skills
- Skilled in intake interviewing
- Counseling
- Public speaking ability
- Mental Health Support
- HIPAA
- Self-care strategies
- Building rapport
- Crisis Response
- Anger Management
- Relapse Prevention
- Suicide Prevention
- Crisis Intervention
- Office Administration
- Interventions
- Client Counseling
- Coping Methods
Certification
MAADCII
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balancePaid sick leaveHealthcare benefits401k matchPaid time offTimeline
Counselor
Preferred Family Healthcare Inc.
01.2022 - Current
Residential Supervisor
Preferred Family Healthcare Inc.
01.2022 - Current
Dispatcher
Fosters Heating And Coling
07.2017 - 01.2022
Head Cashier
Lowes Home Improvment
04.2011 - 07.2017
High School Diploma -
River Valley
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