Constance Rogers
Washington
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Hardworking employee with customer service and multitasking skills. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Event Security Guard
GardaWorld Security
Washington
07.2025 - Current
- Monitored event entrances and exits to ensure safety protocols were followed.
- Conducted thorough bag checks to prevent prohibited items from entering events.
- Collaborated with event staff to coordinate crowd management strategies effectively.
- Greeted guests upon arrival while ensuring they followed proper protocols for entry into the facility.
Front End Supervisor
Restaurant Depot
Capitol Heights,
01.2023 - 11.2024
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers and checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Trained team members in successful strategies to meet operational and sales targets.
- Trained new employees on customer service standards and operational procedures.
- Supervised daily operations and ensured compliance with health and safety regulations.
- Assisted in resolving customer complaints to promote a positive shopping experience.
- Implemented efficient workflow processes to enhance team productivity during peak hours.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Trained new employees in customer service techniques and store policies.
Front End Supervisor
Roses
07.2019 - 12.2022
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers and checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Education
Diploma -
Central High School
Capitol Heights, MDSkills
- Administrative Support
- Cash Counting
- Customer Service
- Complaint Resolution
- Problem-Solving Skills
- Cash Handling
- Staff Supervision
- Opening and Closing Procedures
- Cash Register Operation
- Listening Skills
- Hospitality Services
- Multitasking capabilities
- Customer service excellence
- Bag checks
- Crowd management
- Attention to detail
Timeline
Event Security Guard
GardaWorld Security
07.2025 - Current
Front End Supervisor
Restaurant Depot
01.2023 - 11.2024
Front End Supervisor
Roses
07.2019 - 12.2022
Diploma -
Central High School