Constance Roserie
Hamilton,Ohio
Summary
I'm an Excellent communicator with experience working in a demanding environments. I am a team player with a great positive attitude. I am dedicated with the motivation to maintain customer satisfaction and contribute to Company success. Multi-talented, successful at taking on diverse project tasks to meet tight deadlines. Hands-on and analytical problem solver. Provides excellent communication, planning and decision-making skills. I'm a Forward-thinking professional with deep understanding of resolving customer problems with efficiency.
Overview
2015
2015
years of professional experience
Work History
Project Coordinator
Honeywell Intelligrated
Remote
08.2021 - 03.2024
- Implement and coordinate the operational aspects of ongoing Customer & Product Support
- Liaison between project management and planning
- Promptly addressing and resolving production issues to minimize delays in production
- Coordinating production time to meet Go Live Dates
- Daily meeting with Buyers, Planners and Project Managers to monitor parts are arriving in a timely manner.
Production Planner
Honeywell Intelligrated
West Chester, OH
08.2021 - 01.2023
- Evaluating purchase orders to create suitable production schedules
- Estimating the amount of material, equipment, and labor required for production
- Promptly addressing and resolving production issues to minimize delays in production
- Coordinating production operations in accordance with material, labor, and equipment availability
- Recommending viable solutions to reduce production costs as well as improve production processes and product quality
- Effecting changes to production schedules to ensure that production deadlines are met
- Compiling status and performance reports and submitting them to management in a timely manner
- Promptly informing the relevant departments of changes to current production schedules.
Assembler
Intelligrated
West Chester, OH
07.2017 - 01.2021
- Follow technical instructions, interpret engineering blueprints and technical terms
- Discern quality of parts and materials used in production
- Inventory parts and tools used in the assembling process
- Follow company procedures and directives
- Test finished products for defects
- Maintain the tools used to create products
- Keep a clean and well-maintained workspace
Customer service rep/ Receptionist
Delta Dental
Alpharetta, Ga
09.2013 - 06.2017
- Responds to complex telephone, electronic, and written inquiries from dental professional and brokers
- Accesses reference materials to analyze and determine appropriate responses
- Communicates eligibility, benefits, and claims status, policies and procedures
- Document each customer encounter and resolution in the appropriate computer tracking system and adjusts claims as necessary
- Responsible for acting as the company’s primary point of communication in the contact center.
Office manager/Claims Processor
Security National
Catonsville, Md
11.10 - 07.2013
- Analyzing accounts receivable collections data to identify current and potential future claims, researching all background and contact information for current and pending claims
- Contacting companies by telephone to discuss claims, developing payment plans, making decisions on future credit for non-paying or slow paying customers
- Inputting data into the company’s computer software system, publishing monthly summary reports for management about the status of claims, and making presentations of these reports to management on a monthly basis
- As a office manager I maintained office services by organizing office operations a procedures, prepared payroll, and controlling correspondence
- Designed a filling system, as well as monitored all clerical functions.
Receptionist/Claims Processor
BCBS
Cincinnati, Oh
01.2007 - 01.2009
- Submit claims to insurance company, healthcare providers, and patient to get claims processed and paid
- Verifying patients insurance coverage, and or answering patients billing questions
- Work with the office manager on unpaid accounts
- As well as answering phones and assisting patients to schedule their appointments.
Customer Service Rep.
The Fac’s Group
Mason, Oh
01.2001 - 01.2005
- Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information
- Described product to customers and accurately explained details and care of merchandise
- Recommended and selected to help locate and obtain out-of-stock product based on customer requests
- Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions
- Received multiple reviews acknowledging my level of dedication to excellent customer service
- Scored in top 10% of employees in successful resolution of issues
- Ranked VIP of my department sales representative two times.
Education
Criminal Justice and Medical billing and coding -
Brown Mackie College
01.2012
Skills
- Decision-Making
- Detail Oriented
- Relationship Building
- Attention to Detail
- Flexible and Adaptable
- Scheduling
- Manufacturing Procedures
- Team Communication
Additional Information
An Assembler is responsible for putting together component parts or pieces adhering to a specified set of blueprints or schematics. They verify the correct quantities of components parts and quality checking completed items, manage parts inventory and use hand tools and mechanical equipment to produce structurally sound products
References
References available upon request.
Timeline
Project Coordinator
Honeywell Intelligrated
08.2021 - 03.2024
Production Planner
Honeywell Intelligrated
08.2021 - 01.2023
Assembler
Intelligrated
07.2017 - 01.2021
Customer service rep/ Receptionist
Delta Dental
09.2013 - 06.2017
Receptionist/Claims Processor
BCBS
01.2007 - 01.2009
Customer Service Rep.
The Fac’s Group
01.2001 - 01.2005
Criminal Justice and Medical billing and coding -
Brown Mackie College
Office manager/Claims Processor
Security National
11.10 - 07.2013
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