Constance Salerno
New Milford,CT
Summary
A motivated hard worker, Always energetic, positive and friendly when dealing with customers. Excellent communication, organization and relationship building skills. A team player and always ready and prepared for the work day. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Dental Associates
02.2023 - Current
- Laid out potential payment plans for patients.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Explained treatment choices to patients and helped determine best options.
- Performed in team leader capacity and organized all treatment and placement activities.
- Conducted interviews with patients to discuss health history, objectives and concerns.
- Reviewed X-rays to help patients determine best treatments.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
Front Desk Receptionist
Candlewood family dental
01.2022 - 12.2022
- Assist in back when needed
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Trained new team members on company procedures, customer service and issue resolution.
Dental Assistant/Front Desk
Newbury Dental
02.2021 - 11.2021
- Dental assistant at a very busy office
- In charge of inventory
- Assisting chair side everything from crown preps to fillings to delivering crowns taking X-rays taking impressions making temporary crowns, whitening plus more
- Front desk duties including making appointments, talking about treatment plans collecting payments, answering phone calls checking patients in and out and anything else the front desk required.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Explained treatment procedures and instructed patients on home care guidelines.
Service receptionist
Mercedes-Benz
09.2019 - 09.2021
- Faxed, copied, and scanned documents
- Took payments
- Checked insurance information
- Helped with all questions and complaints
- Made calls to customers
- Greeted customers warmly and genuinely
- Answered incoming calls, directed visitors and took messages
- Greeted all customers.
Sales Associate
Danbury Hyundai
02.2019 - 07.2019
- Helped customers to find the vehicle that was right for them
- Went on test drives
- Did paperwork for the sale
- Delivered the vehicle
- Answered and returned phone calls.
WAITRESS
FLIK
01.2017 - 02.2019
- SETTING UP AND PREPPING FOR DINNER
- GREETING, TAKING ORDERS AND SERVING.
Front Desk Receptionist
GE Crotonville
01.2017 - 02.2019
- General Electric corporate hotel
- Checking guests in and out of the hotel
- Calling cabs for guests
- Dealing with customers complaints.
Education
GED -
Putnam Valley High School
Putnam Valley, NY09.2014
Skills
- Customer Service Skills
- Microsoft word
- Guest Services
- Organizational Skills
- Dentirx
- Asend
- Eaglesoft
- Dental Assisting
- Chairside Assisting
- Dental Receptionist
- Medical Imaging
- Infection Control Training
- Medical Scheduling
- Laboratory Experience
- Office Management
- Insurance Verification
- Medical Records
- HIPAA
- Medical Billing
- Medical Terminology
- Exam Room Preparation
- Recordkeeping
- Knowledge of Dental Insurance
- Dental Knowledge
- Patient Relations
- New Hire Training
- HIPAA Compliance
- Filing and Recordkeeping
- Office Administration
- Payment Collection
- Appointment Scheduling
- Patient Care
- Multitasking Ability
- Care Planning
- Critical Thinking Skills
- Attention to Detail
Certification
- ICE Certification
- Hippa Certification
- CPR Certification
- OSHA Certification
Timeline
Treatment Coordinator
Dental Associates
02.2023 - Current
Front Desk Receptionist
Candlewood family dental
01.2022 - 12.2022
Dental Assistant/Front Desk
Newbury Dental
02.2021 - 11.2021
Service receptionist
Mercedes-Benz
09.2019 - 09.2021
Sales Associate
Danbury Hyundai
02.2019 - 07.2019
WAITRESS
FLIK
01.2017 - 02.2019
Front Desk Receptionist
GE Crotonville
01.2017 - 02.2019
GED -
Putnam Valley High School
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