Constance Shepard
Mulberry,FL
Summary
Experienced Information Technology Manager well-versed in infrastructure, security planning, and daily operations management. Forward-thinking and strategic leader with 15+ years of experience in Technology. Recognized for cost-effective system improvements, operational streamlining, and positive leadership style.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Director of Technology and Support Systems
ENRG Realty
10.2023 - Current
- Led cross-functional team for successful IT project completion, improving overall efficiency.
- Established metrics-driven performance monitoring systems to track progress against objectives and inform decision-making processes.
- Served as primary decision-maker for internal technology spending, creating budget guidelines to reduce waste and decrease unnecessary upgrades.
- Managed life cycle replacement of hardware and software.
- Championed continuous improvement initiatives, driving process optimization and cost savings in technology operations.
- Implemented and maintained technology and software budget.
IT Support Specialist Manager
Real Brokerage
02.2021 - 08.2023
- Tested new software and hardware prior to deployment.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Maximized user productivity by delivering comprehensive end-user training on software applications and hardware usage.
- Assisted in the successful migration to a new server platform with minimal interruptions to business operations.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Used ticketing systems to manage and process support actions and requests.
- Configured hardware and granted system permissions to new employees.
- Generated reports to track performance and analyze trends.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Optimized network performance with regular maintenance checks, software updates, and hardware upgrades.
Information Technology Support Specialist
EXp Realty, LLC
11.2012 - 02.2021
- Configured and tested new software and hardware.
- Developed and implemented preventive maintenance procedures.
- Monitored system performance to identify potential issues.
- Improved team collaboration by designing, configuring, and maintaining communication platforms such as email servers and instant messaging applications.
Product Marketing Manager
BoomTown
05.2006 - 11.2012
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Developed and executed go-to-market plans and facilitated internal organizational readiness.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Optimized segment space automation growth by leading marketing strategy and content creation.
GRAPHIC & WEB DESIGNER /Information Technology Support Specialist
NAI Global
01.1990 - 05.2006
- Applied emerging technologies to update and maintain site applicability.
- Designed eye-catching email marketing campaigns that effectively communicated promotional messages while remaining consistent with brand aesthetics.
- Implemented changes and integrated requested elements to streamline business operations.
- Engaged with clients to plan and optimize site issues and queries.
- Developed user-friendly web forms with validation and error handling.
- Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
- Designed and executed security measures such as firewalls and encryption.
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZGED -
State of Connecticut
New Haven05.1997
Skills
- Flexible and Adaptable
- Interpersonal Communication
- Attention to Detail
- Analytical Thinking
- Project Planning
- Problem Resolution
- Excellent Communication
- Active Listening
- Conflict Resolution
Certification
- Google Project Management: Professional Certificate- Google - August 2023
- IBM IT Project Management: Professional Certificate - September 2023
- Google IT Support: Professional Certification - October 2023
- Six Sigma Black Belt Certification - University of Georgia, December 2023
- Dev Ops Professional Certificate, IBM, February 2024
Timeline
Director of Technology and Support Systems
ENRG Realty
10.2023 - Current
IT Support Specialist Manager
Real Brokerage
02.2021 - 08.2023
Information Technology Support Specialist
EXp Realty, LLC
11.2012 - 02.2021
Product Marketing Manager
BoomTown
05.2006 - 11.2012
GRAPHIC & WEB DESIGNER /Information Technology Support Specialist
NAI Global
01.1990 - 05.2006
Bachelor of Science - Business
University of Phoenix
GED -
State of Connecticut
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