Constance Springsteen
Egg Harbor City,NJ
Summary
Dynamic professional with a proven track record in bakery management at Simply Sweet Cupcakes, showcasing expertise in recipe creation, commercial production, and supervisory experience. Excelled in developing marketing strategies to boost sales, while fostering team performance and customer satisfaction. Skilled in inventory management and POS system operation, demonstrating a keen ability to exceed performance goals. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
24
24
years of professional experience
Work History
Bakery Manager
Simply Sweet Cupcakes
09.2021 - Current
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Maintained and controlled inventory of baked goods.
- Established performance goals and empowered bakers to exceed targets.
- Created marketing strategies and promotional campaigns to increase customer traffic and boost sales.
Administrative Assistant
Peter Melny ESQ.
11.2010 - 09.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Marketing Customer Service Representative
Arbee Associates
06.2000 - 10.2009
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Identified and resolved discrepancies and errors in customer accounts.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
No Degree - Marketing
St. Peter's University
Jersey City, NJHigh School Diploma -
Academy of St. Aloysius
Jersey City, NJ06-1982
Skills
- Recipe creation and conversion
- Commercial production
- Baking equipment maintenance
- Baking equipment troubleshooting
- Baking supervision
- Food presentation
- Food management experience
- Supervisory Experience
- Social Media Marketing
- Well-versed in inventory management
- Supply Ordering
- Catering management
- POS System Operation
- Employee Scheduling
- Order Management
- Business Management
Timeline
Bakery Manager
Simply Sweet Cupcakes
09.2021 - Current
Administrative Assistant
Peter Melny ESQ.
11.2010 - 09.2019
Marketing Customer Service Representative
Arbee Associates
06.2000 - 10.2009
No Degree - Marketing
St. Peter's University
High School Diploma -
Academy of St. Aloysius
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