Constance Steinberg
Mount Eden,KY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Patient Access Coordinator
U Of L Health Medical Center East
03.2021 - Current
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Followed document protocols to safeguard confidentiality of patient records.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Improved operations through consistent hard work and dedication.
- Trained new hires
- Complete reports in timely manner.
- Assist Supervisor
Pharmacy Care Coordinator
Preferred Medical Marketing Corporation
09.2019 - 03.2021
- Duties included setting up new pharmacy claims in our data base, through Castia, Pro Care, and our portal system.
- Communicate via email and phone with pharmacies, adjusters, and patients.
- Work rejections from either the portal system or from rejections sheet by emailing adjusters to request authorization for medications.
- Respond to emails and phone calls in a timely manner to process patient's medications.
- Print and mail prescription cards to patients.
- Complete assigned tasks in a timely manner.
Patient Access Representative
U Of L Health
04.2015 - 03.2021
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Patient Access II
Conifer Health Solutions/U Of L Hospital
08.2013 - 11.2020
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Checked claims for errors, corrected issues and mailed out in a timely manner.
- Attended departmental meetings, providing feedback to enhance future performance.
- Improved customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
Admissions Specialist III
U of L hospital
09.2009 - 01.2013
- Ensured HIPAA compliance.
- Answered telephones.
- Greeted visitors.
- Directed guests.
- Arranged hospital admissions.
- Registered patients.
- Operated voice mail messaging systems, word processing, Microsoft software.
- Interviewed patients to verify documents, create intake and insurance forms.
- Obtained vitals .
- Performed various tests using standard procedures.
- Obtained blood samples.
- Assisted Physician with exams and simple procedures.
- Cleaned and dressed wounds under supervision of Physician.
- Maintained accurate documentation.
Accounting Clerk
Louisville Transportation
03.2008 - 07.2009
- Assisted with billing functions.
- Prepared invoices.
- Used and coordinated maintenance of office equipment, such as copiers, scanners, voicemail systems and computers.
- Proofread materials.
- Reviewed and verified data.
- Prepared mailings.
- Answered and screened telephone calls.
- Provided support to office manager.
- Performed data entry.
- Processed and reviewed routine paperwork.
- Researched files.
- Maintained a professional image and attitude.
- Knowledge sets include: 10 Key, 10-key calculators, Adding machines, Calculators or accessories, Computer terminals, Data, Entry, Desktop computers, Electronic mail software, Fax machines, General Office, Internet browser software, Microsoft Access, Microsoft Excel, Microsoft Office software, Microsoft Windows, Microsoft Word, Multiline Telephone, Office Equipment, Photocopiers, Postage Machine, Spreadsheet software, Telephone, Voice mail systems.
Billing Clerk
Logisticare Solutions
08.2003 - 03.2005
- Verified accuracy of data.
- Used keyboards.
- Prepared materials for printing.
- Checked data against source documents.
- Maintained logs of activities and completed work.
- Corrected typos and data entry errors.
- Entered alphabetic data and numeric data.
- Filed completed documents.
- Tracked data entry forms for accuracy and completeness.
- Set up and maintained filing systems.
- Proofread data entry forms.
- Certified at WPM (words per minute): 50.
- Knowledge sets include: Clerical, Copying, Data Entry, Faxing, Filing, Ten-key.
Patient Access Representative
Deaconess Hospital
10.2001 - 07.2003
- Greeted visitors.
- Directed guests.
- Arranged hospital admissions and assigned inpatients to floor according to diagnosis.
- Registered patients.
- Operated voice mail messaging systems, word processing, Microsoft software.
- Interviewed patients to verify documents, create intake and insurance forms.
Ensured HIPAA compliance. Answered telephones.
Education
GED -
Moore High School
Louisville, KY04.1986
Skills
- Medical insurance
- Chart pulling
- EMR
- Fee Collection
- Insurance Verification
- Medical terminology
- Paging Systems
- Insurance billing
- Information Collection
- New hire training
- Set up interviews
- Pre-registration
Accomplishments
- Conifer Health Solutions August 2013 to current. Patient Access II. I have worked at Medical Center NE, Shelbyville Hospital and I currently work at Medical Center East as Patient Access Coordinator
- I have worked in Outpatient, ER, and Surgery.
- I have exceptional customer service skills and experience in helping patients with diverse cultural, social and economic backgrounds.
- My duties have included printing and putting together charts for patient's surgeries and test, calculating copays, ensuring all patient information, doctor information and orders are correct, greeting patients when they arrive and registering them accurately into the database.
- I have experience with a number of medical systems, including McKesson Star, Cerner, Citrix, and Rev Runner.
References
References:
Christine Cook Rn, ER Charge Nurse, Christine.cook@uoflhealth.org, 502-682-8128
Jennifer Day, Nurse Practitioner, jennifernday13@gmail.com, 502-777-5883
Tracy O'Grady, House Supervisor, tracy.ogrady@uoflhealth.org, 502-744-5138
Timeline
Patient Access Coordinator
U Of L Health Medical Center East
03.2021 - Current
Pharmacy Care Coordinator
Preferred Medical Marketing Corporation
09.2019 - 03.2021
Patient Access Representative
U Of L Health
04.2015 - 03.2021
Patient Access II
Conifer Health Solutions/U Of L Hospital
08.2013 - 11.2020
Admissions Specialist III
U of L hospital
09.2009 - 01.2013
Accounting Clerk
Louisville Transportation
03.2008 - 07.2009
Billing Clerk
Logisticare Solutions
08.2003 - 03.2005
Patient Access Representative
Deaconess Hospital
10.2001 - 07.2003
GED -
Moore High School
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