Constance Summers
Chicago
Summary
Dynamic professional with extensive experience in operations management and staff development at CSL Plasma Center. Proven track record in enhancing team performance and customer satisfaction through effective training and communication. Skilled in data analysis and decision-making, successfully managing over 20 employees while fostering a culture of continuous improvement.
Experienced with managing center operations and ensuring smooth service delivery. Utilizes effective team leadership to foster productive work environment. Knowledge of operational efficiency and customer satisfaction strategies.
Professional manager with proven track record in operational efficiency and team leadership. Known for driving improvements in service delivery and operational workflows. Highly collaborative and reliable, adapting to changing needs seamlessly. Skilled in conflict resolution and team motivation.
Professional with strong leadership and operational management skills. Skilled in team collaboration, conflict resolution, and resource optimization. Dependable and adaptable, known for achieving targets and driving efficiency. Proficient in staff training, customer service, and strategic planning.
Overview
27
27
years of professional experience
Work History
Assistant Center Manager
CSL Plasma Center
05.2022 - Current
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Facilitated open communication among team members by conducting regular staff meetings and reviews.
- Evaluated employee performance against established benchmarks for continuous improvement opportunities.
- Managed daily schedules, ensuring optimal allocation of resources and staff coverage.
- Participated in regional network meetings to stay current on industry trends and best practices in management techniques.
- Managed work and performance of more than 20 employees.
- Processed payroll for over 20 employees as part of sound human resources and financial management strategies.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Senior Community Health Worker
Oak Street Health
07.2018 - 05.2022
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Addressed patient concerns and provided support to vulnerable demographics.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Provided ongoing support for clients managing chronic conditions, contributing to better self-management and reduced complications.
- Coordinated immunization clinics in collaboration with local public health departments, increasing vaccination rates among vulnerable populations.
- Collected data on program effectiveness, utilizing findings to continuously improve service provision and meet community needs.
- Conducted home visits to assess living conditions, provided recommendations for safety improvements and connected clients with resources as needed.
- Improved community health by conducting assessments, identifying needs, and developing intervention plans.
- Reduced hospital readmissions by collaborating with multidisciplinary teams to provide comprehensive care plans for patients.
- Trained new Community Health Workers on best practices, contributing to increased team efficiency and effectiveness in serving the community.
Laboratory Manager
Union Medical Center
10.1998 - 03.2015
- Fostered a positive working environment by promoting open communication among team members and addressing any conflicts promptly.
- Actively participated in professional conferences and workshops, sharing laboratory best practices and fostering a culture of continuous improvement.
- Improved laboratory efficiency by streamlining workflows and implementing process improvements.
- Interviewed, hired and trained lab technicians to perform experiments and analyze results.
- Ensured compliance with regulatory standards by staying up-to-date on industry best practices and adjusting internal policies as necessary.
- Maintained an organized inventory system for lab supplies, reducing waste and saving on procurement costs.
- Established relationships with external vendors to negotiate better pricing on lab supplies without compromising quality or availability.
- Developed and implemented standard operating procedures for laboratory processes, resulting in consistent quality of work.
- Coordinated staff training programs to keep abreast of advances in scientific knowledge relevant to the field.
- Kept laboratory in compliance with applicable guidelines and laws.
- Kept equipment maintained, facility clean, and organized and inventory stocked to maximize performance.
- Enhanced laboratory safety by conducting regular inspections and updating safety training materials as needed.
- Managed a team of technicians, ensuring adherence to safety protocols and proper handling of lab equipment.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
No Degree - Nursing
Kennedy King College
Chicago, ILNo Degree - Community Health Worker
Illinois Dept Of Health
Chicago, ILNo Degree - Phlebotomy
Career Academy
Chicago06-1996
Skills
- Staff training and development
- Goal setting and tracking
- Health and safety compliance
- Facility management
- Scheduling proficiency
- Team building expertise
- Decision-making capacity
- Staff leadership
- Operations management
- Team supervision
- Staff hiring
- Data analysis
- Training coordination
- Staff development
Timeline
Assistant Center Manager
CSL Plasma Center
05.2022 - Current
Senior Community Health Worker
Oak Street Health
07.2018 - 05.2022
Laboratory Manager
Union Medical Center
10.1998 - 03.2015
No Degree - Nursing
Kennedy King College
No Degree - Community Health Worker
Illinois Dept Of Health
No Degree - Phlebotomy
Career Academy
Similar Profiles
Sonia LopezSonia Lopez
Phlebotomist/ Medical Reception /Donor Support Technician at CSL Plasma CenterPhlebotomist/ Medical Reception /Donor Support Technician at CSL Plasma Center
Kevin HinesKevin Hines
Paramedic at CSL Plasma CenterParamedic at CSL Plasma Center
Lisa AllumLisa Allum
Group Lead Phlebotomist / Medical Screener at CSL Plasma CenterGroup Lead Phlebotomist / Medical Screener at CSL Plasma Center
CHIEDZA NADIA TAPFUMANEYICHIEDZA NADIA TAPFUMANEYI
Clinical Applications Manager at CSI Healthcare ITClinical Applications Manager at CSI Healthcare IT
Delana LeeDelana Lee
Ramp Agent at Envoy AirlinesRamp Agent at Envoy Airlines