Summary
Overview
Work History
Education
Skills
Timeline
Generic

Constance Taylor

OCOEE,FL

Summary

Dynamic advocate with a proven track record at First Embrace A Family Pregnancy Center, excelling in case management and client representation. Skilled in enhancing clients satisfaction and educating families on healthcare options, I leverage strong analytical reasoning and effective communication to empower clients and foster trust in challenging situations.

Overview

11
11
years of professional experience

Work History

Advocate

First Embrace A Family Pregnancy Center
08.2024 - Current
  • Provided emotional support to clients and their families during challenging situations, fostering trust and rapport.
  • Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
  • Educated patients on available resources and community programs, increasing their access to needed services.
  • Entered details into computer systems and managed database of information.
  • Enhanced client satisfaction by addressing concerns and providing information on their rights and options.
  • Educated clients and families on options and financial support resources.

Sales Associate

Burlington Stores, Inc.
12.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Associate 2nd Keyholder

Purple Glass Boutique
03.2016 - 06.2025
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to effectively build rapport and lasting relationships.

Mental Health Target Case Manager

Meridian Associates
06.2020 - 10.2020
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.

Intern, Social Worker

Harbor House Of Central Florida
01.2015 - 05.2015
  • Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
  • Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
  • Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
  • Maintained regular contact with clients by calling and visiting clients' homes.
  • Assisted clients in obtaining protective orders by guiding them through the legal process and accompanying them to court hearings.

Education

Bachelor of Science - Social Work

University of Central Florida
Orlando, FL
05-2015

Skills

  • Document filing
  • Document review
  • Analytical reasoning
  • Client representation
  • Case management
  • Document management
  • Written communication
  • MS office

Timeline

Advocate

First Embrace A Family Pregnancy Center
08.2024 - Current

Sales Associate

Burlington Stores, Inc.
12.2022 - Current

Mental Health Target Case Manager

Meridian Associates
06.2020 - 10.2020

Sales Associate 2nd Keyholder

Purple Glass Boutique
03.2016 - 06.2025

Intern, Social Worker

Harbor House Of Central Florida
01.2015 - 05.2015

Bachelor of Science - Social Work

University of Central Florida

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