Constance T. Davis
Program Analyst /Procurement
Marlowe Heights,MD
Summary
To continue to grow professionally and utilize my skills with a company that recognizes a person’s potential with the ability for advancement.
Professional program analyst who excels in delivering actionable insights and driving process improvements. Known for collaborative teamwork and achieving impactful results in dynamic environments. Expertise in data analysis, problem-solving, and program evaluation.
Overview
28
28
years of professional experience
1
1
Certification
1
1
Procurement
1
1
Property Managment
Work History
OPEC OPC Program Analyst
U.S. Department of Human Health Services Food Drug Administration
- Tonameafewmoreduties
- I purchase software on a case-by-case quest.
- Lead the Equipment & Supplies Workflow Taskforce.
- Review emails in OPEC Non-ERIC to support mailbox for service now requests orders are filled on Tuesday & Thursday and UPS web can and wireless nous mail out equipment as it’s on service now portal.
- EDepart database for offboarding federal government employee’s as they arise daily for retrieving FDA issued equipment.
- Manage CAAPS and Service now spreadsheets, pre-empt monthly P-Card holder report and ran a Monthly CAAPS Report for all purchases made for the month.
- Manage keys, space, and facilities.
- Since starting at FDA I have accomplished the following Purchase a hold that is required by HHS to obtain a government card for Agency Purchasing.
- In my role as the PO Officer I have earned my position and continue to improve the quality of the OPEC CDR Non-IT Support mailbox and training and informing employee of the ordering and purchase process for OPEC equipment request.
- I have also completed the FDA-CDRH World Class Customer Service Training and Strategic Business Writing Workshop, also completed monthly refresher training for the CAAPS system, I am still learning new tasks as I am improving my role as the PO Officer
Security Administration
U.S. Department of Health and Human Services, National Institute of Health (NIH), Rockville, MD
01.2009 - Current
- Provided technical and administrative support to a staff of 13 Program Officers for the Division of AIDS Research Staff (NIH/OD) daily.
- Manage AR property in the database Sunflower and the PCO and NIH property portal.
- Assist Budget Management Specialist and Administrative Officers in monitoring financial accounts by reconciling the quarterly Federal Cash Transaction Report (FCTR) monthly.
- Perform Notice-award status touches 500 letter and AR grants for the Program award process.
- Population tracking and Title Change Revised agenda Enrollment and other program related documents into the Health and Human Services (HHS) MPAG database.
- Assist Team Leader in monitoring, updating and tracking the Work in Process status of competing and non-competing grants for the Division portfolio as ordered review by the Chief Management Staff (NIH/OD).
- Perform Quality Control for audit purposes by reviewing the awarded competing fiscal year 2010 budget spreadsheets.
- Officially close out grants by obtaining the required documents: Final Invention Statement, Financial Status Report and Final Progress Report from the grantee per HHS established policies entering the information into the HHS database.
- Prepare the Records Transmittal & Receipts Action form (SF-135) along with the Reference Request Federal Records Center form (OF-11) for the transfer closed and inactive grants into the Federal Archive Record Center.
- Track and monitor required closeout documents when awarded grants are not presented on time identifying grantee of non-compliance.
- Provide guidance inquiries to the grantee community regarding the closeout process.
- Utilized desktop electronic fax system to transmit and receive faxes and e-mails using Microsoft Outlook.
- Trait team members and shared tasks assigned by the Grant Management officers such as, FCTR and the Grant Closeout Process.
- Timely assistance on special projects as requested by AO (Administrative Officer and Staff (NIH/OD).
- Perform duties in preparation for Program Officer travel in GovTrip database.
- Trait team members and shared tasks assigned by the Program Officers, such as, Approve Process.
Security Administration
National Institute of Health (NIH), Bethesda, MD
01.2002 - Current
- Answer a multi-line switchboard for special post.
- Transfer calls to appropriate parties.
- Perform administrative actions as needed for specific post.
- Check identification of employees and visitors entering the campus at specific post.
- Handle large call volume while maintaining accuracy, efficiency, and a positive friendly attitude.
- Submitted reports to shift supervisor detailing daily events, and possible security weaknesses, and recommended solutions.
- Trained new employees and maintained a safe and secure environment for staff and visitors.
- More than over a collective total of 10 years in security and customer service.
- Maintain a positive and professional company image during difficult situations.
- Including solving problems, answering questions, and working with callers to ensure that fantastic customer service was delivered.
- Proven ability to interact effectively with clients and staff at all levels.
- Proven excellent communication, interpersonal, and organizational skills.
- Provided superior customer service and work quality while demonstrating attention to detail, flexibility, and innovation.
Level Coordinator
The Freedom Forum Newseum, Arlington, VA
01.1999 - 01.2002
- Interviewed and evaluated personnel.
- Strong organizational and interpersonal skills.
- Highly organized and effective time management, filing, data entry, and activity scheduling.
- Answered staff inquiries and advised personnel on administrative and clerical matters.
- Managed day-to-day operations for Newseum.
- Hired, trained, and supervised a staff of 30 individual.
- Took a one-week training course at Disney.
- Conducted employee counseling sessions.
- Responsible for assessing staff adherence to policy standards.
- Scheduled staff to their assigned post for the day.
- Contract and Invoice orders.
- Ordered uniform and kept inventory on supplies.
Lead Representative
The Freedom Forum Newseum, Arlington, VA
01.1998 - 01.1999
- Promoted to Lead Representative and reported directly to the Level Coordinator for the daily operations.
- In the absence of the Level Coordinator, responsible for all operations assigned to that position.
Visitor Service Representative
The Freedom Forum Newseum, Arlington, VA
01.1997 - 01.1998
- Conducted tours for Groups visiting the Newseum.
- Issuing and collecting visitor badges.
- Teleprompt operations during tours.
- Conducted training for volunteer personnel on daily operations.
- Greeted all visitors with a smile.
Education
High School Diploma - Culinary Arts, Certification
Croom Vocational High School
Upper Marlboro, MD01.1989
Skills
- Experienced in Word, Excel, PowerPoint, and Outlook
- Service excellence
- Strong verbal and written communication
- Certified in CPR
- Document development and management
- Accurate data entry
- Proficient in Internet Explorer
- Effective communication
- Typing speed of 50 wpm
- Active US government security clearance
- Proficient in managing customer service operations
Accomplishments
Since starting here at FDA, I have accomplished the following Purchase card holder that is
required by HHS, to obtain a government card for Agency Purchasing. In my role as the POC
officer, I have learned my position and continue to improve the quality of the OPEQ CDRH Non-
IT Support mailbox and training and informing employee of the ordering and purchase process
for OPEQ equipment request. I have also completed the FDA-CDRH World Class Customer
Service Training and Strategic Business Writing Workshop. I also completed monthly refresher
training for the CAAPS system, I am still learning new task as I am improving in my role as the POC
officer.
Certification
Certification in Custom Service from Disney
Timeline
Security Administration
U.S. Department of Health and Human Services, National Institute of Health (NIH), Rockville, MD
01.2009 - Current
Security Administration
National Institute of Health (NIH), Bethesda, MD
01.2002 - Current
Level Coordinator
The Freedom Forum Newseum, Arlington, VA
01.1999 - 01.2002
Lead Representative
The Freedom Forum Newseum, Arlington, VA
01.1998 - 01.1999
Visitor Service Representative
The Freedom Forum Newseum, Arlington, VA
01.1997 - 01.1998
OPEC OPC Program Analyst
U.S. Department of Human Health Services Food Drug Administration
High School Diploma - Culinary Arts, Certification
Croom Vocational High School
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