Summary
Overview
Work History
Education
Skills
Timeline
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Constance Townes

Jacksonville,FL

Summary

Dynamic and detail-oriented professional with a strong work ethic, experienced in machinery operation at Bacardi Bottling Corporation. Proven ability to enhance product quality through meticulous quality assurance and effective teamwork. Skilled in time management and safety compliance, along with strong computer literacy and data entry skills are an enhancement which consistently achieve high standards in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Machine Operator

Bacardi Bottling Corporation-Jacksonville
10.2022 - Current
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
  • Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.
  • Quickly shut down equipment in emergency situations following protocols.
  • Achieved significant reduction in setup times by developing quicker changeover procedures.

Delivery Driver

DP Logistics
02.2022 - 05.2022
  • Continuously adapted to changes in routes or schedules due to unforeseen circumstances, ensuring minimal disruption in service levels.
  • Contributed to overall team success by consistently meeting daily delivery targets and goals.
  • Verified package information, cross-checking invoices to maintain accuracy throughout the delivery process.
  • Navigating routes, utilizing GPS technology to ensure accuracy and timeliness.
  • Ensured timely deliveries by maintaining accurate route schedules and addressing any delays promptly.
  • Reduced potential damage claims by carefully handling fragile items during loading and unloading procedures.
  • Efficiently sorted packages based on priority status, enabling faster processing of high-priority shipments during peak periods.
  • Prevented damage to packages and products by correctly securing loads.
  • Lifted and carried packages weighing up to 75 pounds.
  • Delivered more than 100 packages per day to customer doorsteps and business offices.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.

COVID-19 Tester

AC Talent Agency
08.2021 - 10.2021
  • Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.
  • Reduced wait times for test results by efficiently processing samples and maintaining a streamlined workflow.
  • Provided emotional support to anxious patients awaiting test results, fostering a compassionate environment during an uncertain time.
  • Improved patient experience by providing clear instructions on self-administered tests, ensuring accurate results with minimal discomfort.
  • Increased safety measures by adhering to stringent sanitation protocols and wearing appropriate personal protective equipment during COVID-19 testing.
  • Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
  • Reported positive and negative response cases according to established protocols and reporting mandates.
  • Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
  • Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
  • Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
  • Oversaw in-person and curbside patient registration and processes.

Covid Registration

Florida Department of Health
04.2021 - 08.2021
  • Greeted every guest with personable approach and provided knowledgeable information.
  • Registered clients for Covid-19 testing via computer system and labeling testing vials.
  • Contact tracing included making outbound calls of up to 25 calls twice a week to update clients on their test results, educate on quarantine measures, sanitation and information collecting.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.

Packer/Stow

Amazon Distribution Center
09.2019 - 02.2021
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Ensured timely completion of orders through effective time management and multitasking skills.
  • Increased accuracy of packed items by diligently following packing lists and verifying product information.
  • Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
  • Played key role in peak season by managing increased packing volume, ensuring no backlog.
  • Placed items into bags, boxes or other containers.
  • Inspected items for defects and damage.
  • Loaded items onto conveyor belts and pallets.
  • Counted items to verify accuracy of orders.

Customer Service Manager

Northeast Florida Safety Council
07.2018 - 08.2019
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of 5 customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Kept accurate records to document customer service actions and discussions.
  • Ensuring proper reporting, and colletion of fees.

Education

Certificate - Culinary Arts

Virginia College
Jacksonville, FL
12.2018

Associates In Arts - Early Childhood Education

Florida State College of Jacksonville
Jacksonville, FL
12.2010

Skills

  • Strong work ethic
  • Good communication
  • Attention to detail
  • Machinery operation
  • Problem-solving
  • Safety compliance
  • Organizational skills
  • Time management
  • Written communication
  • Multitasking Abilities
  • Relationship building
  • Documentation and reporting
  • Computer
  • Data Entry

Timeline

Machine Operator

Bacardi Bottling Corporation-Jacksonville
10.2022 - Current

Delivery Driver

DP Logistics
02.2022 - 05.2022

COVID-19 Tester

AC Talent Agency
08.2021 - 10.2021

Covid Registration

Florida Department of Health
04.2021 - 08.2021

Packer/Stow

Amazon Distribution Center
09.2019 - 02.2021

Customer Service Manager

Northeast Florida Safety Council
07.2018 - 08.2019

Certificate - Culinary Arts

Virginia College

Associates In Arts - Early Childhood Education

Florida State College of Jacksonville

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Constance Townes