CONSTANCE TURNER
Fort Worth,TX
Summary
Detail-oriented professional with skills applicable to Human Resources, including confidential records management, compliance adherence, employee support, and cross-functional communication. Experienced in managing complex processes, resolving issues efficiently, and supporting onboarding, employee relations, and benefits coordination in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Transaction Specialist IV
JP Morgan Chase
08.2021 - Current
- Processed monthly and annual PPT billing and refunds for leased vehicles, including file management, data validation, and reconciliation.
- • Managed document workflows, including uploading, converting, and archiving files, and ensuring proper naming conventions and compliance.
- • Reviewed, validated, and processed approximately 35 affidavits and legal documents per hour determine tax exemption eligibility.
- • Drafted and sent official correspondence to customers and municipalities, addressing billing, refunds, and disputes.
- • Investigated and resolved customer disputes, ensuring accurate credits and compliance with refund procedures.
- • Maintained detailed records and audit trails in internal systems (CALS, QUEST, Alteryx, PPTA UT).
- • Coordinated with multiple teams to ensure timely completion of tasks and escalation of issues when necessary.
Collection Specialist
HCA Healthcare
01.2021 - 08.2021
- Maintained accurate records and handled sensitive information in compliance with organizational policies and regulations.
- Communicated with internal teams, third parties, and individuals to resolve issues and negotiate resolutions, demonstrating strong interpersonal and conflict-resolution skills.
- Reviewed documentation, identified discrepancies, and applied corrective actions aligned with policy and compliance standards.
- Served as a liaison between external partners and internal stakeholders, supporting contract and account administration.
- Met productivity, quality, and performance metrics, demonstrating accountability and attention to detail.
Customer Success Specialist
Wells Fargo
01.2019 - 02.2020
- Provided frontline support in a high-volume environment, resolving routine to moderately complex issues while maintaining professionalism and empathy.
- Assessed individual needs, researched solutions, and followed policies and regulatory guidelines to ensure accurate resolution.
- Navigated multiple systems to document interactions clearly and maintain accurate records.
- Escalated complex issues appropriately and collaborated with senior staff to ensure timely resolution.
Education
Bachelor of Arts - Human Resource Management
Tarleton State University
Stephenville, TX05.2025
Skills
- Confidential Records Management
- Policy & Regulatory Compliance
- Documentation & Audit Readiness
- Process & Workflow Management
- Data Management & Reconciliation
- Analytical Review & Discrepancy Resolution
- Written & Verbal Communication
- Conflict Resolution & Escalation
- Cross-Functional Collaboration
- Contract & Third-Party Liaison Support
- Time Management & Prioritization
- Performance Metrics & Productivity Standards
- Systems Navigation (Multi-Platform)
- Adaptability to Policy & System Changes
LANGUAGES
English — native
Timeline
Transaction Specialist IV
JP Morgan Chase
08.2021 - Current
Collection Specialist
HCA Healthcare
01.2021 - 08.2021
Customer Success Specialist
Wells Fargo
01.2019 - 02.2020
Bachelor of Arts - Human Resource Management
Tarleton State University