Constance Wade

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Developed loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Supervised approximately 5 employees per shift.

• Was in a remote position abstracting information from medical charts for Medicare subsets, inputting the information into their system in a timely manner under the company productivity and accuracy scale.
• Evaluated client needs and expectations, establishing clear goals for each consulting project..
• Managed anywhere from 45-65 emails a day.

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• Increased revenue capture by identifying missed opportunities for reimbursement through 250 comprehensive chart audits bi-monthly.
• Managed internal relationships effectively by addressing concerns or queries raised by other departments pertaining to medical records or coding.
• Coordinated cross-departmental collaboration efforts that led to more effective communication between coders, billers, and clinicians.
• Improved team productivity, conducting regular training sessions on coding guidelines and updates.
• Contributed to company-wide cost savings by identifying areas of potential improvement in existing coding processes.
• Managed multiple coding projects simultaneously, ensuring timely completion and adherence to deadlines.
• Served as a liaison between coders, billing specialists, and physicians to resolve coding-related issues.
• Enhanced coding accuracy by conducting thorough reviews and providing feedback to team members.
• Maintained up-to-date knowledge of industry trends and changes, applying appropriate codes based on current guidelines.
• Reduced claim denials with meticulous attention to detail in code assignment and documentation review.