Sage Billing Software
Constance Winkler
office assistant
Weedsport,NY
Summary
Authorized to work in the U.S. for any employer.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Experience using multiple programs like salesforce, sage billing software,jira ,microsoft ,slack,exactics,five 9 , virtual observer and zoom.
Skilled in customer service best practices and related options.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Offering strong foundation in organizational skills and administrative support, eager to learn and develop in professional office environment. Brings proactive approach to managing schedules and handling communications, ensuring efficient office operations.
Ready to use and develop my skills in office software and document management in Office Administrative Assistant role. Developed diverse skill set in fast-paced office setting, including managing schedules, handling communications, and coordinating administrative tasks. Looking to transition into new field while leveraging strong organizational and multitasking abilities. Excels in improving efficiency and supporting team goals in any professional environment.
Overview
27
27
years of professional experience
1
1
Certification
1
1
Language
Work History
Office Administrative Assistant/ Billing Specialist
Camardo Law Firm
12.2024 - 05.2025
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Ensured timely completion of projects with diligent task prioritization, and followup.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring adherence to legal standards.
- Managed filing system, entered data and completed other clerical tasks.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Handled account payments and provided information regarding outstanding balances.
- Performed research to collect and record industry data.
- Supported attorneys by managing appointments, scheduling and organizing itinerary.
Customer Service Representative
Dig Safely New York
09.2018 - 03.2025
- Answer calls regarding safe digging contacting utility companies work remotely from home
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Back Office Customer Service Representative
National Grid USA
02.2023 - 03.2023
- Prepared computerized correspondence, receipts, bills
- Reviewed files and records to obtain information to respond to customer and client requests.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Medicare Customer Service Representative
Rob Graham Enterprises
10.2021 - 08.2022
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and provided backup support for organizational leadership.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Leveraged excellent listening skills to understand clients'' needs fully before presenting suitable product options that catered to their preferences.
- Used key sales tactics to grow membership
Customer Service chat Representative
Sutherland Global Logistics
07.2017 - 10.2018
- Answer incoming chats, emails, and phone calls for a leading retail and insurance company
- Call center answering questions regarding the account
- Answered phone and assisted clients with changes
- Maintained up-to-date knowledge of customer accounts
- Operated the live chat
- Explained products and benefits
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Operated headset communication system to take orders quickly and accurately from customers.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
Merchandise Associate
Crossmark
08.2005 - 06.2010
- Instore merchandising , reading planograms, input stock levels , ordering
- Designed product displays to attract customers and increase sales.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Marketing Manager
Wolco Marketing
09.1998 - 08.2005
- Hiring , training , scheduling for a instore demo and merchandising company .
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Recruited and hired capable team members to add value and diverse skills set to marketing department.
Education
Master of Arts - General Studies
Weedsport Junior-Senior High School
Skills
Scheduling and calendar management
Billing and invoices
Verbal communication
Data entry
Confidentiality handling
Event planning
Customer service
Administrative support
Microsoft Office Suite
Office administration
Social media and promotions
Certification
- Customer Service (10+ years)
- Call Center (10+ years)
- Customer Support (10+ years)
- Planograms (10+ years)
- Live Chat (2 years)
- Merchandising (10+ years)
- Cold Calling
- Data Entry (10+ years)
- Technical Support (10+ years)
- Help Desk (10+ years)
Computer Operation (25 years)
- Account Management (10+ years)
Microsoft Office (15 years)
- Work from home (5 years)
Accomplishments
played a significant role in enhancing a non-profit organizations management and social media strategy, leading to increased online engagement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Salesforce
Microsoft
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipGig WorkWork Location
RemoteHybridImportant To Me
Work-life balanceCompany CultureWork from home optionPersonal development programsTimeline
Office Administrative Assistant/ Billing Specialist
Camardo Law Firm
12.2024 - 05.2025
Back Office Customer Service Representative
National Grid USA
02.2023 - 03.2023
Medicare Customer Service Representative
Rob Graham Enterprises
10.2021 - 08.2022
Customer Service Representative
Dig Safely New York
09.2018 - 03.2025
Customer Service chat Representative
Sutherland Global Logistics
07.2017 - 10.2018
Merchandise Associate
Crossmark
08.2005 - 06.2010
Marketing Manager
Wolco Marketing
09.1998 - 08.2005
Master of Arts - General Studies
Weedsport Junior-Senior High School
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