Summary
Overview
Work History
Education
Skills
Timeline
Generic

Constance (Connor) Daniels

Palatka,FL

Summary

I am upbeat and have years of people skills. Im willing to help in any way I can. Im very willing to learn new skills and usually pick them up rather quickly.

Overview

34
34
years of professional experience

Work History

Paint Specialist

Home Depot, USA
Palatka And St Augustine, FL
11.2000 - 12.2023
  • Applied primer and base coats with a roller and brush.
  • Utilized spray guns for large jobs requiring extensive coverage.
  • Described merchandise and explained use, operation and care.
  • Assisted customers in selecting appropriate paints, finishes, and textures.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Disposed of hazardous waste material safely in accordance with company policy.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Diluted paint according to manufacturer's instructions using thinning agents such as water or mineral spirits.
  • Calculated measurements accurately to ensure proper coverage of surfaces.
  • Kept up-to-date on new products, techniques, tools, and safety regulations related to painting industry.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Mixed paint colors to match customer specifications.
  • Demonstrated knowledge of paint types, faux and decorative finishes, painting tools and adhesives, solvents and caulk to offer customized recommendations for customer projects.
  • Maintained current pricing information and informed customers of discounts and promotions to maximize customer spending and increase revenue.
  • Answered store and merchandise questions and led customers to wanted items.
  • Leveraged equipment and machinery to match and mix paint while visually distinguishing slight color variations.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.
  • Maintained updated knowledge through continuing education and advanced training.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed customer telephone inquiries by giving accurate product information and product selection advice.
  • Recommended, selected and located merchandise based on customer desires.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Replenished stock shelves with new cans of paint when necessary.
  • Maintained knowledge of sales and promotions, return policies and security practices.

Tour Guide

Tour St Augustine
Saint Augustine, FL
01.1998 - 09.2000
  • Researched site history and environmental conditions to plan appropriate expeditions, instruction and commentary.
  • Delivered guided tours, presenting scripted information and answering questions.
  • Described tour points of interest to group members, responding to general inquiries and questions.
  • Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
  • Adhered to company policies and procedures when dealing with guest complaints or inquiries.
  • Assisted in the preparation of tour materials including informational handouts, maps, brochures and other documents.
  • Displayed strong public speaking and communication skills to facilitate high quality guest tours.
  • Developed guest relationships to achieve high level of satisfaction.
  • Developed upstanding, well-versed tour guides by mentoring and training newer peers in organization.
  • Greeted and registered visitors, issuing required identification badges or safety devices.
  • Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
  • Assisted in developing tour programming to enhance guest experience.
  • Distributed brochures and showed audiovisual presentations at tour sites.
  • Escorted individuals and groups on cruises, sightseeing tours and through points of interest.
  • Led guided tours and informational talks for large groups to showcase attractions and highlights.
  • Organized and conducted daily tours for groups of up to 30 people.
  • Monitored visitors' activities to confirm compliance with establishment or tour regulations and safety practices.
  • Greeted visitors upon arrival, answered questions regarding tours, travel plans or local area attractions.
  • Selected travel routes and sites based on knowledge of specific areas.
  • Selected travel routes and sites to visit based on knowledge of specific areas.
  • Provided detailed information to tourists about local attractions and points of interest.
  • Maintained a positive attitude and enthusiasm when interacting with guests.
  • Described tour points of interest to group members, responding to questions and inquiries.
  • Facilitated tours to groups of up to [Number].
  • Worked closely with colleagues in order to provide a high level of service throughout the duration of the tour.
  • Maintained knowledge of current events related to tourist locations in order to better inform visitors prior to their arrival.
  • Greeted and assisted customers with booking reservations and answering additional questions, both in person and over phone.
  • Conducted research on new destinations or attractions to add to the existing itinerary.
  • Followed safety protocols at all times while guiding guests through the tour areas.
  • Educated and shared natural, geological and cultural history through story-telling.
  • Developed well-versed tour guides by mentoring and training peers.
  • Monitored visitors' activities to verify compliance with establishment, tour regulations and safety practices.
  • Ensured visitors had an enjoyable experience by providing interesting facts and stories related to tour sites.
  • Displayed strong public speaking skills and communication abilities to facilitate highest quality tour for guests.
  • Coordinated activities between multiple departments within the organization.
  • Maintained updated knowledge through continuing education and advanced training.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Planned and completed group projects, working smoothly with others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Delivered products to customer locations on time.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Identified needs of customers promptly and efficiently.
  • Completed day-to-day duties accurately and efficiently.
  • Worked with cross-functional teams to achieve goals.

Tour Guide

Sightseeing Trains
St Augustine, FL
04.1990 - 08.1998
  • Made successful hotspot recommendations to guests based on individual tastes and preferences.
  • Described tour points of interest to group members, responding to general inquiries and questions.
  • Delivered guided tours, presenting scripted information and answering questions.
  • Researched site history and environmental conditions to plan appropriate expeditions, instruction and commentary.
  • Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
  • Created customized tour packages according to customer preferences.
  • Adhered to company policies and procedures when dealing with guest complaints or inquiries.
  • Assisted in the preparation of tour materials including informational handouts, maps, brochures and other documents.
  • Displayed strong public speaking and communication skills to facilitate high quality guest tours.
  • Installed and arranged artifacts for exhibition to prepare for tours.
  • Developed relationships with vendors such as hotels, restaurants and transportation providers in order to secure discounts for customers.
  • Developed guest relationships to achieve high level of satisfaction.
  • Developed upstanding, well-versed tour guides by mentoring and training newer peers in organization.
  • Greeted and registered visitors, issuing required identification badges or safety devices.
  • Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
  • Assisted in developing tour programming to enhance guest experience.
  • Escorted individuals and groups on cruises, sightseeing tours and through points of interest.
  • Led guided tours and informational talks for large groups to showcase attractions and highlights.
  • Organized and conducted daily tours for groups of up to 30 people.
  • Monitored visitors' activities to confirm compliance with establishment or tour regulations and safety practices.
  • Greeted visitors upon arrival, answered questions regarding tours, travel plans or local area attractions.
  • Selected travel routes and sites based on knowledge of specific areas.
  • Selected travel routes and sites to visit based on knowledge of specific areas.
  • Provided detailed information to tourists about local attractions and points of interest.
  • Maintained a positive attitude and enthusiasm when interacting with guests.
  • Described tour points of interest to group members, responding to questions and inquiries.
  • Worked closely with colleagues in order to provide a high level of service throughout the duration of the tour.
  • Maintained knowledge of current events related to tourist locations in order to better inform visitors prior to their arrival.
  • Conducted research on new destinations or attractions to add to the existing itinerary.
  • Created tour programs with focus on providing positive guest experiences.
  • Followed safety protocols at all times while guiding guests through the tour areas.
  • Educated and shared natural, geological and cultural history through story-telling.
  • Planned itineraries in accordance with weather forecasts and length of each tour.
  • Assisted customers in making travel arrangements such as hotel accommodations or car rentals.
  • Developed well-versed tour guides by mentoring and training peers.
  • Monitored visitors' activities to verify compliance with establishment, tour regulations and safety practices.
  • Ensured visitors had an enjoyable experience by providing interesting facts and stories related to tour sites.
  • Displayed strong public speaking skills and communication abilities to facilitate highest quality tour for guests.
  • Maintained updated knowledge through continuing education and advanced training.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Planned and completed group projects, working smoothly with others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Delivered products to customer locations on time.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained schedule of class assignments to meet deadlines.
  • Identified needs of customers promptly and efficiently.
  • Completed day-to-day duties accurately and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Education

Associate of Arts -

Santa Fe College
Gainesville, FL
05-1975

High School Diploma -

Palatka High School
Palatka, FL
06-1969

Skills

  • Helping the general public find what they are looking for Assistanting with general maintenance of library materials Checking books or materials in and out Helping in anyway I can
  • Item Ticketing and Pricing

Timeline

Paint Specialist

Home Depot, USA
11.2000 - 12.2023

Tour Guide

Tour St Augustine
01.1998 - 09.2000

Tour Guide

Sightseeing Trains
04.1990 - 08.1998

Associate of Arts -

Santa Fe College

High School Diploma -

Palatka High School

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Constance (Connor) Daniels