CONSTANCE HICKMAN
L
Birmingham,AL
Summary
Dynamic, experienced Key Account Coordinator, with more than 15 years of experience in client relations, sales support, customer service and project management. Creative, analytical, and solution oriented.
Exceptional written and verbal communication skills; excels in building productive relationships with clients, business partners and colleagues.
Track record of effectively managing multiple projects and accounts from inception to completion. Highly organized and proactive, successfully meets project deadlines. Excels in a collaborative team environment; works independently with confidence as well.
Overview
14
14
years of professional experience
Work History
Assistant Buyer
Alabama Power
02.2022 - Current
- Developed and maintained strong relationships with vendors and suppliers.
- Creating commodities in addition to maintaining accurate product information in Elixir/COINS.
- Prepare and analyze reports and spreadsheets of sales and inventory data.
- Proofing Seasonal Catalogs and Fliers.
- Supports Sales team, timely execution of promotional activities.
- Monitor incoming orders and tracked progress to meet deadlines.
- Supports senior buyers in executing successful product launches, contributing to increased sales and brand exposure.
- Provided exceptional customer service by promptly addressing inquiries related to product availability, pricing, and special orders.
- Collaborated with sales team to identify and fulfill customer needs.
Customer Account Specialist
Georgia Pacific
01.2013 - 01.2020
- Managing Georgia Pacific’s Bleached Board division’s largest external customer
- Resolving supply chain challenges, related inventory, transportation and production.
- Optimizing and controlling inventory levels when applicable
- Developing collaborative relationships with sales and cross-functional teams (e.g., operations, manufacturing, transportation, finance, and accounting) to seek best knowledge, develop and implement service and cost solutions.
- Conducted regular account reviews with clients to assess satisfaction levels and identify areas for improvement.
- Coordinated with sales teams to ensure seamless transition from prospecting to account management stages.
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
- Leveraged CRM tools to track important client information, enhancing personalization in future interactions.
- Reduced customer complaints by implementing effective communication strategies.
Student Finance Planner/Campus Student Loan Specialist
Everest College
01.2010 - 01.2013
- Responsible for conducting student financial interviews, financial options consoling, and intake processing to ensure complete and accurate financing of student educational expenses
- Determine Tittle IV eligibility through and approved needs analysis Financial Aid software system for requesting Financial Aid
- Review financial applications and disclosure statements for completeness and accuracy
- Track and maintain file intake completion throughout the enrollment process for all students interested in applying for financial aid and update approved tracking system for new applications and missing documents to allow for timely follow up and completion in accordance with company policies and procedures
- Monitor and follow up on the status of all pending student loan documents (federal, state or credit) to maintain accurate accounting
- Responsible for coordinating and communicating financial literacy programs on campus
- Responsible for tracking and reporting all student interactions and activities and ensuring all metric goals are met
- Acting as a liaison between borrowers and third parties such as loan officers and the Department of Education to facilitate timely resolutions for at risk borrowers
- Facilitate resolutions for delinquent borrowers in danger of defaulting
- Administrative duties activities include scheduling student presentations and forwarding information to guarantors and Department of Education.
Education
Some College (No Degree) -
Sacramento City College
Sacramento, CASkills
- Supplier Relationship Management
- Analytical mindset
- Customer Service
- Critical Thinking
- Stock management
Timeline
Assistant Buyer
Alabama Power
02.2022 - Current
Customer Account Specialist
Georgia Pacific
01.2013 - 01.2020
Student Finance Planner/Campus Student Loan Specialist
Everest College
01.2010 - 01.2013
Some College (No Degree) -
Sacramento City College
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