CONSTANCES B. SYKES

• Provide administrative support to the Director of Counseling and Wellness and other staff members of the Office of Counseling and Wellness
• Increased accuracy of financial records with diligent tracking of expenses, budget management, and invoice processing.
• Respond to telephone, walk-in, and email inquiries and requests, assessing and referring urgent calls and situations to clinical staff
• Manage intake calls, emails, and waitlist; Support students in need of assistance with intake paperwork
• Schedule student appointments, an electronic medical record; assign to clinicians
• Providing information to parents, faculty, and staff about our services as well as the limits of confidentiality
• Provide approved community referrals to students who prefer to seek care outside of the center, including following up with students and encouraging follow through
• Provide administrative support to Immunization Compliance Manager in processing immunization records, responding to walk-in, phone and email inquiries, related to immunizations; collection and processing of paperwork
• Organize meetings, conferences, and special events as requested
• Represent Counseling and Wellness at various campus based events
• Assist and coordinate general office communication including updating the office’s website, portal, and social media pages and collaborating with office staff on programming
• Maintenance of office inventory of needs via physical plant requests and manage orders requested by Director, Immunization Compliance Manger and Nurse.
• Prepared and distributed team-based communications to foster collaboration and enhance team morale.
• Streamlined office operations by implementing efficient administrative processes and procedures.
• Managed sensitive information with utmost discretion to maintain confidentiality at all times.
• Coached new employees on administrative procedures, company policies, and performance standards.
• Assisted supervisory staff with management of complex calendars and to-do lists to support organization and productivity.
• Expedited decision-making processes for senior leadership by creating concise meeting minutes highlighting key discussion points and action items.
• Coordinated seamless onboarding experiences for new hires to ensure they were properly equipped with the necessary tools to succeed in their roles from day one.
• Coordinated office activities and public events.
• Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
• Coordinated trainings for new team members, overseeing onboarding details.
• Enhanced communication within the organization by managing internal and external correspondence promptly and professionally.
• Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
• Categorized and processed sensitive documents with information of deeply personal nature.
• Expertly coordinated logistics for functions both within and outside of organization.
• Facilitated successful events, including conferences and workshops, through meticulous planning, coordination, and execution of logistics.
• Maintained inventory of office supplies and placed orders.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Liaised between clients and vendors and maintained effective lines of communication.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
• Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

• Manages daily incoming inquires via walk-ins, telephone calls, emails and mail inquiries regarding Registrar matters
• Process and manage Enrollment Priority Registrations, Registration Forms, Change of Program Forms, Pass/No credit and revises student’s course load accordingly
• Assign, manage and update Academic Advisors
• Processes students personal information

(Change of Name, Change of Address, Transfer of Campus, and Leave of Absence)

• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Process/manage Official and Unofficial Transcripts/ Transcript Requests; Completes Education Verifications, State Licensing Forms, Federal Deferment Requests, Financial Statements for Tuition Reimbursement
• Manage and update Dean’s List per semester
• Processes Duplicate Diploma orders; Facilitates in-person pick-up and delivery of Duplicate Diploma orders
• Process and/or approve Declaration/Change of Majors, Minors, Concentration, Change of Grades, Final Grades, and Evaluate student programs
• Composes Letters of: Enrollment, Completion, Graduation, Jury Duty, and Good standing
• Assess and process course offering information, and course cancellations
• Trains student workers on Front Office operations
• Research and solve issues for students, advisors, faculty, and administrators
• Coordinate scanning of documents via Perceptive Content
• FERPA.
• Streamlined office operations by implementing efficient administrative processes and procedures.
• Coached new employees on administrative procedures, company policies, and performance standards.
• Supported program operations by preparing and updating documents, reports and spreadsheets.
• Provided valuable support to multiple departments, managing ad-hoc projects as needed and balancing competing priorities effectively.
• Coordinated seamless onboarding experiences for new hires to ensure they were properly equipped with the necessary tools to succeed in their roles from day one.
• Enhanced team collaboration by organizing regular team-building activities that fostered camaraderie among staff members.
• Prepared flawless emails and other documents upon direction of immediate supervisor.
• Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
• Managed electronic records database and handled all file requests.
• Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
• Contributed to a positive work environment by fostering strong working relationships with colleagues across departments.
• Enhanced communication within the organization by managing internal and external correspondence promptly and professionally.
• Acted as backup for other employees by providing support and adapting to requirements of department.
• Optimized document organization by developing a comprehensive electronic filing system that facilitated easy retrieval of information when needed.
• Managed sensitive information with utmost discretion to maintain confidentiality at all times.
• Boosted client satisfaction by providing exceptional customer service through timely responses to inquiries and resolving issues efficiently.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Process and manage Enrollment Priority Registrations, Registration Forms, Change of Program Forms, Pass/No credit and revises student’s course load accordingly

• Assign, manage and update Academic Advisors
• Processes students personal information ( Change of Name, Change of Address, Transfer of Campus, and Leave of Absence)
• Process/manage Official and Unofficial Transcripts/ Transcript Requests; Completes Education Verifications, State Licensing Forms, Federal Deferment Requests, Financial Statements for Tuition Reimbursement
• Manage and update Dean’s List per semester
• Processes Duplicate Diploma orders; Facilitates in-person pick-up and delivery of Duplicate Diploma orders
• Process and/or approve Declaration/Change of Majors, Minors, Concentration, Change of Grades, Final Grades, and Evaluate student programs
• Composes Letters of: Enrollment, Completion, Graduation, Jury Duty, and Good standing
• Assess and process course offering information, and course cancellations
• Research and solve issues for students, advisors, faculty, and administrators
• Coordinate scanning of documents via Perceptive Content
• FERPA.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
• Enhanced office environment, organizing spaces for better workflow and employee comfort.
• Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
• Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
• Improved document processing speed by introducing automated templates for routine correspondence.
• Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed filing system, entered data and completed other clerical tasks.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.

• Researched information for court cases
• Requested medical records from medical providers of clients
• Drafted Power of Attorney, Authorizations and other documents on behalf of clients
• Distributed incoming mail throughout the office
• Provided coverage for Receptionist as needed
• Processed bill payments.

• Welcomed customers and helped determine their needs
• Greeted customers entering store and responded promptly to customer needs.
• Completed sales transactions
• Priced sale items and merchandise inventory.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Built relationships with customers to encourage repeat business.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
• Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
• Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.

• Provided assistance to students and faculty
• Maintained course specific software and printer maintenance
• Maintained a tidy and quiet work area for students.

• Greeted and welcomed visitors while providing basic information as needed
• Informed relevant parties of client arrival; directed clients to appropriate point of contact or department
• Answered, screened, and forwarded incoming calls to appropriate parties
• Filed, photocopied, and faxed documents using office equipment.