Constant Yao

• Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
• Enhanced visitor experience through tailored interactions and swift replies to questions about museum exhibits and history.
• Aided in the development of interpretive materials such as brochures, labels, audio guides, and multimedia presentations for diverse audiences.
• Promoted museum events and exhibitions through social media platforms, newsletters, and community outreach initiatives.
• Conducted thorough research on potential acquisitions to inform purchasing decisions made by curators or directors.
• Supported educational programming efforts by developing content for workshops, lectures, and hands-on activities tailored to various age groups.
• Facilitated smooth daily operations within the gift shop area by managing cash transactions, stocking merchandise displays, and providing excellent customer service to visitors.

Check_in/ check out, Room list

Communication with the guests.

Cashier and financial transactions

Info on local attractions

Problems solving.

• Collected room deposits, fees, and payments.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Handled financial transactions accurately, ensuring proper billing and payment processing.
• Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
• Streamlined reservations process for improved accuracy and guest experience.
• Managed a high volume of calls, directing guests to appropriate departments and services.
• Maintained a clean and organized front desk area, creating a welcoming environment for guests.
• Enhanced guest satisfaction by efficiently managing check-ins and checkouts.